"My name is Luis i order a phone case from this webside about 3 months ago and they took the money and never send the item. Im still waiting will not recomend this seller. I recomend Amazon for more secure orders. Feel free to contact me ****@****"

"Their website is very easy to navigate - my order was filled quickly and one of the items was sent as a partial shipment with the remaining quantity sent 5 days later. In all, we're very satisfied with the service received from GovGroup "

"Andy Birkel has excellent customer service skills He is timely and readily responds to email and phone correspondence."

"This is one of the worst experiences with ordering a product online before. Its been two months since I ordered my product and still haven't received the order. The Items were not listed on back order. I will never use GovGroup again and will recommend that my friends and colleges do the same. "

"Hi;
GovGroup did not inform us of the additional cost incurred for local shipping when we choose to use our own FedEx account for international shipping. This results in higher cost in our shipping.

This is a very poor service that GovGroup must correct. You cannot expect customers to pay without giving them full information on all your charges. It is unfair to the customers."

"I love working with GovGroup. I've always been able to find an economical solution to my product needs. Their customer service is at the speed of light, and the prices have always assured that my procurement approvers agree with my decisions!!!"

"This is the second time that I have written a review for GovGroup and I rarely write reviews at all. Recently, I have had the chance to have a conversation with Andy, (who I later discovered was the CEO) and got a sense for the people behind the website. In this day and age, transacting business online is faceless and impersonal, which makes it difficult to establish trust and loyalty. What I have discovered is that these are honest guys, doing a great job to build a low cost, high service option for reducing their customer's expenses.

This was my 4th purchase with GovGroup over the last 2 years or so. I am self employed and work from a technologically well-equipped home office. Being an independent, cost, quality and customer service and responsiveness are very important to me; therefore, I research every purchase to ensure that I am getting the best bang for my buck. GovGroup.com has impressed me every time, even when I had to return a product compromised during shipping (I had a new monitor shipped to me faster than I could return the damaged one). Literally, there were zero questions asked.

My latest purchase was a high-quality home/office dual-band network router. When I determined the exact model number that I wanted, and got a sense of what they go for online, I was thrilled to discover that it was $5 cheaper than the best price I could find with such companies as NewEgg, Tiger Direct, eCost or MWave (I have used them all). No, $5 is not a lot, but it matters. My router was at my door in less than 24 hrs.

Keep up the good work."

"We ordered this printer and received it the next day. We will now be getting all of our toner supplies from this company."

"Terrible experience with this company. Customer Service is not helpful. Shipment delivered to incorrect address and company did not seem to care that I had to track down and go pick up my package. Request to return item has been ignored. Do NOT deal with this vendor if you want good service. I'd give this company 0 stars if that were an option!"

"Great friendly service. Received our product right away with no problems. Thansk!!"

"Thanks! Pleasure to do business with you :)"

"Again great price, fast response and fast delivery too."

"I ordered a chair for my office and received it 2 days later with no damage. Best chair for the price I have ever seen."

"Beware: most of the positive reviewers of GovGroup have reviewed no one else. Do you think they might be associated with GovGroup?

If you would actually like to get what you ordered, don't order from GovGroup. And if you call them, you're just wasting your time. After ten minutes of being told I had two calls ahead of me, one call ahead of me, I was put automatically into voicemail."

"I think it shady when someone hits your card before they ship your product. In my order confirmation, it says projected ship date 2-3 weeks but they promptly charged my card. Resellers shouldn't offer volume pricing on things they don't have in stock. Additionally when one calls customer service the phone goes into a queue and then caller is slammed into a phonemail box and asked to leave a message. The queue says there's one caller ahead of you, but within a few moments your told to leave a message, inspite of chosing to wait for the next available rep. Doesn't matter what time of day one calls, it's the same result. SHADY SHADY SHADY"