"Bought two rain drips. They shipped them separately in a tube with about 3" diameter and about 1/4" thick cardboard, and metal pressed inside each end of the tubes with tabs pressed into the cardboard apparently by a machine. A quick call to Grainger on how to open the package was futile. Dave said he didn't know, and that I could only speak with him. Next day spoke to Linda, transferred to Richard (who called their supplier to try and find out who shipped the product to me, after asking me and I said I have no idea), then transferred to Cindy. All kept me on hold and refused to just call me back, burning 1/2 hour of my work day. My concern was hurting myself or damaging the rain drip inside this nuclear worthy packaging. I guess they didn't realize someone would need to open the package, perhaps an older guy with arthritis can break out his sawzall and cut the cardboard; at the ends to access the product and then in the middle to be able to throw the tubes away.
On my phone call they asked me for the invoice number from the packing list, which was inside the tube. Very funny. When I finally opened the tube the packing slip was at the very end and could not be reached, appearing to be crumpled up and part of it protruding from the under the metal pressed in at the end so it would have to be torn to get it out. Very disorganized and no common sense. I have pictures but not able to post them here."

"I was Shopping for battery tool , at that time Granger had the best price so I ordered from them . Several days later they canceled my order. Granger decided the price was too low for the tool. I have got screwed by Granger I had the chance to buy somewhere else ,but sale was over . Never buy from grainger . "

"The price for the lower model product at Grainger is the same as the higher model everywhere else, which is $150 more. If you aren’t careful, you will think you are getting the more expensive product at the same price, but you aren’t. You are getting the base model at Grainger!"

"I was sent the wrong items twice. Had to pay for the returns myself totalling $21.48. "

"What a horrible experience. Ordered a winter face mask. Confirmation email does not allow tracking of package unless you sign up your personal information. Day of delivery package never arrived. signed up reluctantly but after signing up no information was provided. Called and asked what's going on. They called back and said Purolator delivered the item (I was home all day and heard no knock and it clearly was not in my mail as they claimed). No confirmation email to say product was delivered. Now Grainger has washed their hands from all responsibility claiming Purolator is investigating the claim. Lucky I used my CC to order as the credit card company is happy to just take the money back from Grainger Canada. Poor service. Can't even comment on the quality of item as it was never recieved. If they are going to use a package service like Purolator and charge people delivery fees but not take any responsibility that is a garbage practice in my opinion. Horrible experience!! will never recommend this trash company to anyone. Lucky I test ordered this 30$ purchase before my actual much larger purchase as I would recommend always test the company before making any large purchases. I do this often to ensure that my losses ($30 in this case) are minimal rather than the actual purchase ($2000) of product that I actually need. ORDER AT YOUR OWN RISK. ALWAYS TEST ORDER BEFORE MAKING A LARGE PURCHASE. That practice has saved me thousands of dollars over the years. "

"Placed and order for some screen and spline. Told it would be available or pickup on a certain date but that i would receive and email indicating it was ready for pickup. Never got the email. 4:15PM of the day it was supposed to be there i called their 800 number again to find ou what the problem was. She put me on hold and came back and said your order is ready or pick up, sorry there was no email. Drive 1.5 hours to the store to find they do not have the order ready. Lost half as day with the screening guys yesterday and a full day today and have now had to dismiss the crew with no idea when i can get them back. Well this was a two part visit. My first and last use of Grainger."

"They use unreliable vendors and they cover for them I will not buy anything from them. Their call center will not help, they put you on hold to get manger involved to no help from management which is just a game for them by stealing your money"

"I purchased quick dam online as hurricane Dorian was coming on the way and I was told that maybe quick dam might help, however after I order it I realized that was not the right item I needed and I called to cancel the order and they told me they could not cancel the order and it was too late. This is all within an hour or so. I asked them if I could return the item as I was not planning to use it and they said no. For hurricane items and the volume that we sell for the hurricane, we don't accept any returns. And I said but I never used it, they said no. Don't ever buy from this company, and I will report them to the state attorney office and consumer report office. This company is a SCAM and should not conduct business"

"I needed an ariel lift by a certain date and researched until I found Grainger who told me it would absolutely, without a doubt arrive by a certain date. I had a major deadline and made this very clear to the rep. She spoke with her manager and came back on the phone to promise it would be delivered by that date. It is two days late now and I called the company and all they could say was, "sorry for the miscommunication" but the truth is it can take longer to deliver. How can a representative lie ? and even put me on hold to talk to her manager to confirm the importance of my delivery date and the manager also lie ? It cost me a lot of time and money. I had a job with paid staff set up for both days and when I contacted Grainger to tell them this , all they said was, "sorry"......
POOR CUSTOMER SERVICE

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"Ordered some parts for a nutrient injector build for my medical marijuana garden. One of the PVC reducers I ordered came in backwards. (easy mistake) Tom from customer service straightened it out and shipped out the correct parts with no problem and no extra work on my end... which is great! I will be using Grainger again for future needs!"

"I ordered $50k in modular platform components online. shortly after placing the order, I called the branch and main office to make sure the order was being processed. I check again 22 days later. The website says the items are available for pickup, so I call to arrange for pickup of my order at the branch. Guess what......the items had not even moved from the manufacturer. NOTHING had happened in 22 days. No phone call or email notifications about a delay -- NOTHING! So what is the point of having an online system that obviously does not work? "

"Order was cancelled in last minutes without any communication. Transaction screening as reason, with no call, no email, no communication!
Unreliable when you need item in last minutes and lean on them."

"it was fine, didn't delve too deep, but plan on registering when i return."

"It is a good place to star looking what i need"

"GOOD JOB WITH NEW WEBSITE!"