"I have purchased from Grainger for years. I have no problems purchasing from them."

"Product information is often lacking, not always easy to drill down in the product categories"

"I became a little frustrated until I used the online chat option. Then I had no problem."

"I've used Graingers on and off for the last 35 yrs, even had a wholesale acct back in 80's & 90's before advent of internet. Graingers has always been one of a handful of consistently excellent suppliers for industrial and commercial equipment/parts and continues to be so."

"Grainger used to have overall good prices in comparison to other online sources. Something has happened because none of their prices are competitive."

"Overall good, but the search feature was not bringing up the products I was looking for even though I used the same search words as in your product description that I had a part number for."

"I do like the online ordering option."

"once a product is located it takes too much time to find exact item by specific criteria(ex) hose barbs.....not following a pattern of consecutive sizes.....1/4 x 1/4.....3/4 x 1/2....3/8 x 1/2.....scattered"

"great checking my business credit line"

"My general experience was great. I enjoy the structure and product information on the site."

"Overall, it was good. I find that sometimes the all products taxable becomes checked on some orders when it shouldn't be"

"Two items:1) Did not know the name of the part. I was looking for the brass plumbing piece that mates with the neoprene washer that shuts off the water flow in a shower valve. I searched for brass seat and brass valve seat and valve seat and the search engine returned other stuff.2) When I stumbled on bibb I was able to find a good assortment of items. But when I found http://www.grainger.com/product/KISSLER-CO-Bibb-Seat-Kit-29FJ55?s_pp=false&picUrl=//static.grainger.com/rp/s/is/image/Grainger/4EEV2_AS01?$smthumb$the product description did not list bibb seats types/sizes but only size of box. (?!) Required blowing up picture to see the sizes.(Side item of lesser importance: I wanted to copy the picture to a Word document (HomePlumbingLargeBathRepair) and when I did, I found the picture to have a huge amount of white space surrounding it. Required opening SnipIt to capture an image of only the product.)(I would be disappointed if this info is ignored."

"THe site was fine. This survey too detailed, taking too much time."

"The web site is easy to use and the option to pick up at a store front is an economical option"

"A little confusing between Grainger com and .ca I am Canadian"