"yuk - stop asking for feedback in your face with pop-ups -I hate that when I am trying to get work done you are preventing me"

"Your search still gives LOTS of irrelevant items even when using specific terms that are in the product title. The paper catalog is still much faster to find product."

"I noted that there is a great feature to the site and whoever designed it should be commended. Is is like having an ace pitcher or feature on your team. If there is easy access to a water hole in the safari then many creatures will access it.quick shopping on line is the objective. I personally spend too much time trying to find what I really want. not several hours but even days and I am not alone in this.The net is supposed to help us to save time not bog us down with stress"

"Searching for products is hard when what Grainger needs in the search bar must be exactly what you have in the catalog. if not it takes forever to figure out what needs to be in the search bar."

"too many pop ups at the beginning including this survey and the upgrade etc"

"It was what I expected...a little time-consuming, and a lot of choices to whittle down...but a good selection and availability."

"easy to find what I was looking for. but the price was 2 x higher then other websites the valve I was looking for on one website $69.85 your website was $121"

"Good product selection, probably more than I need, but nice to know where I can get specific items. I always bought Grainger."

"I don't like being asked several times if I need help from chatting."

"Web site was good, but did not meet my needs today. I needed to see if certain invoices had been paid. I found the invoices easily enough, but could not tell if they had been paid."

"GREAT help from Scott on the phone!!!! He took the time to give full explanations and recommendations. In Store Folcroft PA personnel were wonderful and helpful."

"it was good and honest. I would like more info and I will call in on Monday to get it."

"I always have friendly and efficient service from Grainger."

"The general experience of the website was quite good. Nothing that I can see at this time to make a suggestion for improvement."

"Good - Betty very helpful; Had to purchase from my in house procurement website, but the item purchased from Grainger"