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Great Furniture Deal -
This company is a total disgrace. I placed an order on November 15th, 2023, and didn't receive my recliner until March of 2024; this should have been a red flag immediately.
Their reasoning was that it was being custom-made for me, which is a total joke; it was definitely not custom made. Approximately five weeks after receiving it, nearly five months after the order was placed, I started having problems with the reclining mechanism; it was grinding and getting stuck. I spent so much time providing pictures and audio recordings, essentially everything they asked for. Despite this, I kept getting blown off.
They finally sent me a new reclining mechanism in a huge box. As a disabled person, I can't even move it, yet it's in the middle of my living room floor. Then they told me to find a person who can install it locally, which I felt is not my responsibility. I finally located someone; but then they informed me that they would not pay for the installation of the new reclining mechanism.
I argued that this problem happened only five weeks after I received the recliner, well within the Consumer Protection Law's jurisdiction, especially considering that I paid over $1,000 for this unit. However, the company will not replace or repair the item. I am taking other action to hopefully resolve this frustrating problem.
To anyone else considering dealing with this unethical company, beware! You should stay away from this company.
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"The Venus Zero Gravity Chair is a great way to relax and enjoy the outdoors. I ordered mine from this company because they had free shipping. The customer service and their attention to detail made me feel like I was the only person in this world!"
"Love this online shop! They have all the things you need to make your home feel like it's ours, not just an image on a screen. The selection was great and their customer service is even better--I'll be shopping here again soon without hesitation."
"Everyone was very helpful and friendly. Website was easy to use and order!"
"Very pleased with purchase. Great communication along the way. Delivery team was early and courteous. Furniture was packed very well, and arrived in pristine condition. Would order from this company again."
"The purchase was OK. Took longer than I thought it should to receive the order, but it did come. I have a number of problems with the bed itself, but that is not GreatFurnitureDeal's fault. I wish there was a way to contact the manufacturer to try and get the issues resolved. I have spent an additional $64 SO FAR to fix the problems."
"Top notch from beginning till end! My bedroom furniture is absolutely beautiful! Everyone from Great Furniture Deal to the delivery personnel were so attentive and professional! Great experience all around!"
"Easy ordering, fast delivery for desk chair needed to match the desk we already had and couldn't find anywhere else. Thanks!!"
"We had a kitchen remodel done and loved the new cabinets. The quality was great, we got them for a modern look that really tied in with our décor."
"If you're looking for a place with tons of different lamps and light fixtures, this is the store. The lamps at this place are perfect for any living space. There is a huge selection of different styles and colors that you can't find anywhere else! Plus, they were so helpful when I needed help deciding on just what light fixture would work best with my decorating scheme.
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"I LOVE this chandelier!!! It's beautiful and the crystals are so sparkly. This would be an amazing addition to any soft or contemporary room - I love how different it looks from anything else in my house!"
"I had a fantastic experience at the Great Furniture Deal. They had knowledge of all different types of mattresses and didn't pressure me into making decisions quickly or buying more than one bed, even though I went in with the mindset that this would be my only stop for today--I'm undecided on what kind (back/side). The staff here was super patient while we narrowed down our choices together; they helped explain each mattress thoroughly so it wouldn’t take as long when trying them out later down the road if needed again!
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"This company will lie and lie to you and in the end just waste a ton of your time. Do not get anything from this fraudulent store. "
"Have not received the matress I ordered on March 13th. The delivery company set up 1st delivery date for April 12th 2021,between 10 am and 2pm. I took a day off of work to be here for the delivery. They called me to cancel delivery at 9:45 am on the morning they where supposed to deliver, saying the matress was still in transit to the warehouse. I wasted a vacation day. While we where on the phone that day, we scheduled another delivery for today April 26th 2021, between 10:30 am and 2:30 PM. So I again scheduled a vacation day with work so I could be home for delivery. 2:30 came and I called the delivery company. They said that indeed my delivery was scheduled for today, but unfortunately they would not be able to deliver as there was a hold up with the vendor. Now I'm scheduled for the week of may 24th 2021! What's going on here? 80 days for a matress? And that's if it even shows up at the end may. If I get my order and its actually what I ordered and in brand new condition my review will change."
"Barbara is a lying and unprofessional customer representative. Great furniture deal delivered a defective loveseat to my home and now they are refusing to replace it or repair saying someone signed the delivery slip saying it the boxes wasn't damaged. What does a undamaged box have to do with a defective loveseat? Poor poor customer service and extremely fraudulently company. Purchase at your risk you have been warned."