"No one works here . All auto generated responses to problem . Worst experience ever. Have ask for someone to contact me numerous times .. nothing…"
"Don't believe the bad reviews about after sales service. There was a mistake with 1 of the 12 pieces we bought (our mistake...not theirs) and after a short delay in response they sent us a new poster. The posters are beautiful, and were very securely packaged. Only 4 stars because nobody believes 5 star ratings."
"I absolutely love this owl portrait but it arrived with some very noticeable wrinkles. I have emailed and sent a chat to get assistance and have had no response. I would gladly update this review to 5 stars if I am contacted by customer service to get this resolved. "
"I was pleasantly surprised, having read some iffy reviews about shipping delays, damaged packaging and artwork. My order was completed and shipped timely, well-packaged, and arrived in perfect condition. It looks fabulous in my work office.
Keep in mind, you get what you pay for to some degree. My order is stretched canvas over a wood frame - the least expensive option. The wood is very lightweight. On the plus side, that makes it very easy to mount. Probably not the most durable, but I knew that going in. Highly recommended."
"This was our first time buying artwork online. The purchase process was intuitive, and their communication was timely, concise, and helpful. I was thrilled to open our delivery. The packing was excellent and well secured. And the quality is terrific. We're proud to have them in our home. We will definitely purchase again. Well done!"
"UPS kept saying they had my package but it wasn't delivered. I was tracking it along the way. The last message was due to insufficient mailing address it was being returned to sender. I have been charged but no canvas. I reached out to Great Big Canvas and started a ticket but no response from them. Order number 256-0092 ticket number 2183648."
"This item was manufactured exactly as described in the specifications, and looked just as I'd hoped it would. I am enjoying it!"
"I ordered a framed print. I paid in full via PayPal and set up 4 payments. Then you told me the frame I chose is out of stock and I could cancel. This was 2 weeks ago and nothing has happened — no refund."
"Great selection of topics, colors, sizes and finishes. Perfect for covering large walls ona budget and making them pop!"
"I previously bought two pieces of from this site and was very happy with everything. I recently bought another and the print quality was quite poor. I complained, got an automated response saying someone would be in touch soon. It’s been almost a week and nothing. This is not good customer service."
"We have purchased several prints from Big Canvas and have always been very pleased with the results. This particular piece is even better than usual. It somehow seems to have texture, giving the illusion that we can see brushstrokes. It adds dimension and it appears to be a painting rather than a print. We are very pleased.
As always, it arrived very quickly in good condition."
"I purchased a framed canvas for my dinning room. I liked it so much I ordered a second piece by the same artist. The first one is signed by the artist, the second one doesn't have the artist signature. Not sure why they're different. Either both don't have the artist signature, or the both have a signature. Now I have one of each. The artwork is good enough I'm probably the only one who noticed.
"
"I purchased Green Tuscany I four years ago. My wall space is large so decided to buy Green Tuscany II last month. Although purchasing four years apart the two pieces of art match beautifully side by side. So pleased."
"Everything from ordering to delivery to selection was Good
But Problem I had is there was a couple Flaws in picture itself THAT SHOULD HAVE NEVER BEEN FRAMED ! Small ,BUT NOTICEABLE !
One Corner where Canvas folded over to flat viewing side had 1/2 inch gash in it Showing White in night sky -SMALL BUT VERY NOTICEABLE AT VERY TOP LEFT CORNER - I TOOK DARK BLUE MARKER AND FILLED IN CANT REALLY TELL UNLESS REALLY STARING AT
OTHER ISSUE is Right side canvas HAD SOME IMPERFECTIONS IN CANVAS ITSELF WHERE 8 -10 small BUBBLES. in Canvas were painted over and When light hits at Certain Angles you See
"
"I expected a little more than a torn open box and bent poster upon delivery. I messaged and sent photos and did not get a reply until 10 days later to say they were mailing another poster. Not the best service, but the print is nice. Will shop around for another company when I need another print in the future. "