ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.23/5
Chance of future purchase:
4.27/5
Shipping & packaging:
4.38/5
Customer service:
3.92/5
Return/Replacement policy:
4.18/5

Verified
5/5

2019-01-31

Just the ticket

"Delivered very quickly and was as ordered. She was very appreciative."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-01-31

Customer Service

"My card came damaged due to the post office but made a phone call and they returned my payment very promptly! Excellent customer service!!"


Verified
5/5

2019-01-31

Chinese New Year Cards

"Cards were delivered the following day! Excellent service, will definitely use again."


Verified
5/5

2019-01-31

ALL was excellent!!

"Delivery was on time. Card & printing was very nice. I will order again!!!! Thank You for a Wonderful job!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-01-30

Unusual

"Unusual good quality Birthday card, just what I wanted"


Verified
5/5

2019-01-30

Perfect !!

"The cards were just what I was looking for, Love that you can customize them..."


Verified
2/5

2019-01-30

No sense of delivery time.

"No sense of delivery time."


Rep reply posted 2019-02-06
A rep from Greeting Card Universe, gcu-support, has responded:

“I'm very sorry to hear you feel this way. We are very dependent on USPS after mailing out the orders and do what we can to make sure everything is received as quickly as possible. Was your card not delivered to your recipient? We are more than happy to be of assistance in any way that we can. Please contact our customer support directly if you would like assistance with any order. 925-866-4118

Kindest regards,

KC
Customer Support ”


Verified
5/5

2019-01-30

Prompt service / delivery

"Overall experience was excellent. Good selection of Chinese New Year cards to choose from. Order placement was easy - with prompt delivery of product ordered."


Verified
5/5

2019-01-30

Very Happy

"The card was Better than expected, will definitely order again!"


Verified
2/5

2019-01-30

survey

"I paid extra for fast delivery and it came too late. although, it is dated 2 days overnight should have been the method."


Rep reply posted 2019-01-30
A rep from Greeting Card Universe, gcu-support, has responded:

“I sincerely apologize for your order arriving later than expected. I do show you selected 2 day shipping and it was delivered on the second business day. When placing the order there is a note that unfortunately UPS does not deliver on Saturday or Sundays. We appreciate your understanding. Please let us know if we may be of any further assistance. we are happy to help in any way that we can.

Kindest regards,

KC Steffensen
Customer Support
877-347-6784”


Verified
5/5

2019-01-30

Glensudi

"Excellent service. Came véry quickly. Thankyou"


Verified
5/5

2019-01-30

Excellent

"Card was great and arrived timely !!!"


Verified
5/5

2019-01-30

Swift and professional

"Swift and professional, the cards are lovely."


Verified
5/5

2019-01-30

Excellent service and quality product.

"Everything was as advertised and service was excellent. "


Verified
5/5

2019-01-30

Wonderful and Fun

"I had a very good experience with Greeting Card Universe. I have only sent out one card so far out of ten that I purchased and it was well received. The quality of the cards are great and it's wonderful how you can write whatever you want in the card to make it your own. I highly recommend ordering through them. They made my life much simpler so that I didn't have to spend time in the store looking for the right card. "