"Cards arrived on time, Very happy with the product"
"It was nice being able to choose cards that had perky, funny, or endearing greetings; cards that were different from the ones I find in local stores. "
"Great product! My daughter was very pleased with her golden birthday cards. The photo that I had printed on the card was extremely clear and the quality of the card very professional. The turn around time was also quick. I would certainly order products again! "
"Hello,
I ordered Christmas Cards from Greeting Card Universe and was happy with the delivery time (very quick) and the quality of the print and card stock. However, the writing on the inside was so small it was difficult for a person with 20/20 vision to read. I realize that I may have been in control of the font size, but on the computer screen it looked just right.
Wondering if anyone in quality control noticed how tiny the font was and perhaps could have increased or sent an email or phone call to verify accuracy?
I probably would not order from this company again.
Thank you,
Kathy Cleveland
***-***-****
"
"The card was perfect. It gave me a choice as I needed something for a family grieving...that is impossible to find at your local stores. "
"great service - would use again"
"The card came about a week ago, on time. Very nice card."
"Was very impressed with the cards I ordered. Nice heavy stock and eye catching graphics. Simply beautiful for much less than I would have paid for comparable quality at a commercial outlet. "
"It is fine. I don't have 25 more words to include, stupid requirement"
"I was very pleased with the cards I received and especially satisfied with the turnaround time. Thank you very much."
"I really liked the choice of design and flexibility for personalising my cards, which GCU offered. Very happy with the outcome.
My only reservation is around timing of the delivery. Although I was quoted 3-5 working days for delivery from the UK to Poland, it took 7 working days. As a result, the cards arrived too late for me to post.
It's a real shame as I was looking forward to posting them to business partners, but I missed the opportunity to do so. Also, as I specified 2017 in the greeting, I cannot use them next year; so a waste of my money.
I will make sure I order my cards earlier next year."
“I am very sorry to hear that your order arrived later than expected and appreciate your feedback. I will look into your order as well as adjusting our delivery times if needed. I applied eight free card credits to your account for your order not arriving when it should have. You may apply these to a future order, on the view cart page, when checking out. Please let me know if I may be of any other assistance to you.
Kindest regards,
KC
Customer Support
support@greetingcarduniverse.com”
"Huge variety, extremely well made and best of all reasonable, not sure you can ask for more. Fast delivery and easy to use website. The selection is amazing, I had to get a sympathy card in Italian and a birthday card with a Golden Doodle on it, they had many selections of both- wow!"
"Arrived later than indicated on maximum shipping window of time. Mass production of actual card....interior print was faded and spotty, card fold was not aligned - not worth per card price."
“I'm very sorry to hear you were not 100% pleased with your order. I do show that UPS unfortunately experienced a delay due to weather but that your order was still delivered within our promised 4-9 business days.
In regards to the quality of the print, this is very important to us. Did you reach out to our customer service? We are more than happy to look further into this and have had your cards reprinted.
We do have someone who spot checks the quality of cards, unfortunately, with the high volume of holiday cards some may have slipped through. We did address this and stressed the importance of not letting such things slip through.
Please feel free to contact our customer support as we are happy to compensate your for your order not printing to 100% satisfaction.
Kindest regards,
KC
Customer Support
877-347-6784”
"I was impressed how quickly the cards came, but the quality is poor and the cards have an unpleasant chemical smell. I will use them to write thank you notes, but not for the special occasions I chose them for. Would have paid more for better quality."
“I'm very sorry to hear you were not pleased with the quality of your cards and a bit surprised. I have not heard of any complaints of cards having a chemical smell before. I applied three free card credits to your account if you wished to try our service again. I might recommend the matte over glossy. If you want to email us with your feedback and comparison of the two orders it would be greatly appreciated. Please let me know if I may be of any other assistance to you.
Kindest regards,
KC
Customer Support
support@greetingcarduniverse.com
877-347-6784”
"My wife thanked me for the cute Shih-Tzu Christmas card from our own two little shih-tzus, Tammy and Sushi. A big woof from both of them! "
A rep from Greeting Card Universe, gcu-support, has responded:
“Hi Kathy. I'm really sorry you had issues with your order, and totally agree that the selected font is clearly too small.
The default font size was 20 on this card, but whoever placed your order had changed the font size to 12, which is not recommended. In fact, when reducing the font size, our site displays the following warning message:
WARNING: The Edwardian typeface will be difficult to read at any size smaller than 20
Also, to move to the next step, our site prompts you to check a box to "Approve" the card layout:
I approve. My card inside will print exactly as shown above.
Those are the steps we take to make sure the shopper is 100% satisfied with their changes. We do not review the orders, as its an automated process where tens of thousands of different cards are printed each day.
Nevertheless, we'd be happy reprint your order if you would. Feel free to email us back at support@greetingcarduniverse.com or call us at 925-866-4110.
Thank you,
Nasser - GCU Support Team
”