ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.66/5
Chance of future purchase:
4.69/5
Shipping & packaging:
4.71/5
Customer service:
4.91/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2022-07-29

Thought I was in trouble

"Thought I would have a hard time finding replacement glass for a 20 year old gas lamp pole. Found it immediately on your site and received them shortly after the order was placed. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-11

They bend over backwards for you

"Needed a grease tray for a dyna-glo grill, they had it. However, unknown to Grill Parts, they're manufacturer made the tray 28 inches instead of 28 1/8 inches. It kinda fit til I moved the grill and it fell out of place. Chris and Kim went over the top to help me, they checked every tray they had and found they all were undersized. So, they refunded my monies and thereafter, advised me they would send the correct size tray when they got them at no charge to me, WOW!!! Thinking I would not be able to get the tray, I procured a new grill but hadn't discarded my old one yet. So, now I will have an old dedicated grill for my Pizza oven and the new grill for everything else. Due the Chris and Kimberly's hard work, we both made out well.

Thank you,
Jerry
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-19

MHP Grill Ignitor

"Good price, quick shipping, repair took all of 5 minutes and now I have my push button grill ignitor back. Easy Fix.

Part# GGIB Ignitor Box Assembly
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-07-18

Great service and good stainless steel part and all fit great

"Very good and all fit okay. Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-17

Sudan experience

"Great experience. Quick delivery "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-07-16

Easy to find what I needed

"My grill is a few years old so I was afraid I couldn't get parts but they had them"


Verified
4/5

2022-07-16

Speedy

"Very fast service, accurate order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-07-15

Perfect

"The service was amazing and shipping was fast. I have a Sterling Forge, (not made ony longer) however the Nexgrill parts
were suggested and fit perfectly!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-07-14

Phoenix Grill parts

"Buying and delivery was as good as Amazon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-07-14

Great fit.

"The new steel plate fits like a glove. Perfectly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-07-07

Quick and efficient service

"Was fast and friendly!thanks"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-07

Great Grill Parts

"I received the manufacturer’s part for my grills rotisserie. It was delivered expeditiously & was perfect. Great place to get parts for any BBQ grill at good price. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-07

Wonderful

"I ordered the wrong part and they emailed me to let me know. Then they sent the correct part. I am so happy with their service. The part fit perfectly!!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-07-06

Great Service!

"correct replacement parts, fast shipping!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-07-05

priced right for the weekend grill warriors

"Fast and easy, great selection "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process