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Product & services pricing
4.66/5
Chance of future purchase:
4.69/5
Shipping & packaging:
4.71/5
Customer service:
4.91/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2022-06-24

BBQ like brand new

"Instead of buying a new BBQ, we decided to replace the parts needed. Had a great experience! One part was back ordered so they were able to get it from another source. That caused a delay in the shipping but not by much. Everything fit like new and we barbecued the night we got the parts! "

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Verified
5/5

2022-06-24

efficient

"order was processed quick and efficient"

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Verified
5/5

2022-06-22

Service.

"Excellent service and arrived on time. Thanks."


Verified
3/5

2022-06-21

Grill Lid Thermometer

"Delivery was quick. The cost of the thermometer was more than the manufacturer. Shipping was more than Char-Broil. It didn't fit either. I called about a RMA number and got it with a nice associate answering the phone. "

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Verified
5/5

2022-06-20

As described

"All was received in perfect condition and in a timely manor."


Verified
5/5

2022-06-20

Quality burner

"Fast delivery, product as described."

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Verified
5/5

2022-06-16

"Item fit perfectly was well pleased and would order again."

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Verified
5/5

2022-06-16

fast shipping easy return

"I order the wrong part, no problem returning with 15% restocking fee and I pay return shipping. "

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Verified
5/5

2022-06-16

As Advertised

"Product description was perfect. Came on time. All good. "

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Verified
5/5

2022-06-15

Perfect fit

"Great replacement for the grease drip considering the pan that I had was completely rusted out now I don’t have a worry about and spills off food and a perfects fitting cover "

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Verified
5/5

2022-06-14

Great service!

"It was nice to have someone to talk to about the parts! "

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Verified
5/5

2022-06-14

Excellent service

"Excellent service Wake me up and let me know when it’s going to be here and delivered it on time"

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Verified
4/5

2022-06-13

Well....

"I originally thought I was purchasing from the grill mfg's catalog. It wasn't until I pulled the trigger on the purchase did I realize that I had purchased from a source other than the original parts. I coulda saved 20.00!
Be that as it may, the wheels fit almost close to original and they roll. So, for the extra 20.00 I got what I needed to maneuver that side-by-side beast around the yard. Which I don't do often.
I also worried that I did not get a "Your order has shipped!" email until a day or two before delivery, which by the way was within 6 days of ordering! Quick!

Overall, I'm happy!
"

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Verified
5/5

2022-06-12

Great Service

"Part received fast and accurate."

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Verified
5/5

2022-06-09

Perfect replacement part

"Easy website and got the perfect replacement part I needed."

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