"HP is no doubt the worst company I have dealt with in the world. The brand new laptop I bought from HP died suddenly in two months. I spent more than two hours to reach the technical support. HP promised to pick up the laptop on 9/10/03. Nobody showed up. Then I had to emailed them lots of times, and got meaningless reply from their customer supoort. I faxed them, no reply. Finally, I decided to call again. The phone call was transfered from one department to another, and was hanged up four times. After more than five hours painful calling, finally get somebody can say something about it. He said that he will arrange to pick up the laptop again. Now what? I am still waiting!!!!!!!!

"

"I'm going to keep this short and sweet. ordered
X1000 on July 2,2003 ( 2 business days ship ),
received it on 7/17/2003: they refunded my shipping charges. Defective battery, tech support ordered a new one ( turned out to be the wrong one ). Supervisor placed second order, finally got it right. Defective case top and bottom. returned for repair. Customer care manager stated they will pick it up, fix it and return it to me within 48 hrs. (BULL!). Received it one week later, still not repaired. Returned it on the 16th of August, credited my card on the 18th, ( after filing a complaint with the better business bureau and the California State Attorney Generals Office. They should investigate HP and compaq, for false advertising
and sub par merchandise. Their tech support is non existent. You have to talk to a supervisor or contact their cooperate headquarters to accomplish anything. Ms Fiorina should take note"

"Very nice academic price on a compaq notebook, couldnt get their online ordering to work for me inspite of calling cutomer service many times (and listening to 10 minutes of utter automatic crap every time) and getting my password reset. Ordering by phone was quick and easy.

Getting the 100$ rebate is another story but I finally did get it after one rejection for no apparent reason.

My custom built notebook was shipped in 10 days but it took a week to reach (by 2 business day delivery) because it got stuck at customs in Alaska (the notebooks get directly shipped from China)."

"When I purchased a Compaq notebook computer from hpshopping.com telephone sales last November, the salesperson told me I could purchase an extended warranty for it anytime during the term of the initial one-year warranty. He suggested I wait to purchase the extended warranty until I received the computer and decided to keep it.

When I called back to purchase the extended warranty in March I was told that hpshopping.com policy does not allow sales of extended warrantees to individual customers with New York addresses. The salesperson who told me of this preposterous policy was very apologetic, but said he could not even tell me who I should call at HP to straighten out this mess.

I have submitted a complaint to hpshopping.com via a form on their Web site, the only way I could find to do so. I have disputed the charge on my credit card and plan to contact the Better Business Bureau shortly if hpshopping.com does not respond to my complaint."

"this is my 3rd attemp to get a hp523n the first 2 were defective to be fair they did credit me the amounts agreed but I don't like being patronized if you say you are going to give a credit than do it a customer should not have to call back and argue about what was said."

"Not bad. Ordering was easy, and I received my custom-built system in 11 calendar days.

The only problem that I had was with order tracking. I had called to check on the status of my order the day before I received my system because all the web site told me was that the item was being processed. The representative that I spoke with was pleasant and informative - except that the information that he gave me was not completely correct. He told me that the system was being built, and that I could expect it to be shipped by the first week in March (they advertise up to a 19-day build time). He had no idea that my system had been shipped (which it obviously had since I got it the next day) and couldn't give me any more detailed info about when it would be shipped. Even today, 3 days after receiving my system, the web site still says that the order is being processed.

So, I am happy that I got my system in under two weeks, and so far it seems to be working well, but I am disappointed that their order tracking is not better."

"I needed a digital camera for my daughter to use with a science project. Since we had a week before she needed it, I decided to buy online rather than run out to a local store. (I'm disabled and it's hard to get out.) After comparing a few, we decided that the HP 620 seemed to fit her needs.
The prices were very close to one another when comparing at the different resellers so we decided to give HP a direct shot. They had a $75 rebate promotion going on if the camera was purchased with certain printers so, since one of our inkjets was 5 years old, we decided to go that route.
Site layout was good and ordering was very simple. I ordered at around 9:00 on a Friday night and opted for 2-3 business day on the shipping (which should have meant that I would get the items the next Tuesday or Thursday). I received immediate confirmation on the order and tracking numbers sent to me within hours. Now, get this part - Monday afternoon at a little after 4:00, the FedEx guy is knocking on my door with the package....order at 9:00 Friday NIGHT and receive at 4:00 Monday afternoon. Very smooth transaction and I will use again."