"I ordered a customized "HP Pavilion dv6t Quad Edition customizable Notebook PC" on 11/05/09. My total including tax was $1,306.05. My order confirmation said I would receive a confirmation email and "If you don't receive this e-mail by 10 p.m. Eastern time on the next business day, please call us". When I didn't receive any email at all I called them. I was told that my charge was not approved by my credit card company, that it was "declined". I told them I would check it out and call them back. By the way I have excellent credit, never even carry a balance and I had $4500 of available credit on the card I used. First I logged into my credit card account online and saw the charge was pending and that my available credit had gone down $1306 for the charge. Then I called the credit card company and I was told by them that there was no problem whatsoever, and that the charge was approved. I called HP back only to be repeatedly told the charge was declined by my credit card company. I called the credit card company back and they assured me that I would not be charged and that the pending charge should drop off within a few days and if it went through I would not be responsible for paying it. At this point I knew something was very wrong with HP. I could also tell that everyone I spoke to was from another country and had a strong accent. I am assuming all their American workers were laid off so they could be replaced with cheap third world labor. I decided that I would buy a laptop from somewhere else. I am looking at this as a blessing in disguise. I was foreseeing more problems from HP if I used another credit card, and decided to go with my gut feeling and not deal with HP at all. I will probably NEVER attempt to buy another HP product because of this experience. HP lost me as a customer for life. I am still waiting for the pending charge from HP on my credit card to drop off."

"Bought a HP laptop last year. unfortunately hp's website does not tell you that if you buy the 12-cell battrey, that you will end up with a huge brick that actually sticks out of the laptop's physical dimensions. several months later, i noticed that added pics to show what the battery would look like installed. also, the no-boot media center does not work at all on the model we got. but nice laptop otherwise. oh, there was a battery recall as well but what laptop nowadays doesn't have a battery recall?"

"HP customer support is none existent. My HP Compaq notebook was the V3100 with the built in suicide mode. Yes thats right, after a while, maybe a year maybe 2 years the V3100 will shut off and the screen will not come back on and it is non responsive to any attempts to fix it.

After going to HPs website i discovered the factory recall. they extended the warranty one year and allowed you to send it back in. my laptop is 4 months out of warranty and they refuse to fix it without charging me 265$.

when i finally got through to the customer support escalated case unit in the USA, the lady told me there was nothing they could do. When i asked why they didn't send out some sort of warning she replied it was because "not all the laptops experience the problem"

now i have a paperweight note book and a very very angry HP customer.

Why should i have to pay 265$ more to fix a factory defect. that is ridiculous "

" Place this order and everything went perfect till i got an email 3 hours later with a "Your order has been cancelled"..Why do they bother to sell something that they dont have...I'm not the only one with this problem..Lots of customers are going trough the same ordeal.. :-("

"These idiots at Hewlett Packard don't even know what products they are selling. I called up HP shopping to ask them what kind of RAM I have in order to purchase more RAM - a simple specification question. After playing pass-the-telephone for 30 minutes, I was given the WRONG information about the kind of memory. They themselves did not even have the memory in stock. I proceeded to purchase the memory from a third-party, when lo and behold the memory did not work with my computer.

I called up HP and wasted 66 minutes listening to them figure out the fact that they did in fact give the wrong information about what kind of memory fits into my computer, after which they told me life sucks and that they would not help me with my problem.

For a person that spent thousands of dollars on HP equipment, the fact that they wouldn't send a $40 part to not make me angry with them is dumb. I am currently spreading the word on how stupid and useless they are in as many channels as possible."

"Awful! Order canceled with no notice and for bogus reason."

"I ordered a customized tx2500z.which took about one and half week to built.Then it was shipped directly from china and arrived within 3 days by fedex(free-shipping) then after 3 months the hard disk of laptop was crashed and i contacted the tech.support.they told me to send the laptop for repair.At that midnight i placed the order for repair and the empty box was arrived on second day(on first day it was under process)by free overnight shipping by fedex.I packed my laptop and send them(again free overnight shipping by fedex)the HP repair center took about 4 days to repair,actully they replaced my hard disk with new one and sent my laptop back(again by free overnight shipping by fedex)the overall process took about 10 days.The customer service as well the tech support is very good .Very satisfied with shopping.Will probably do buiesness with these guys."

"The best thing to do is NOT to buy a HP printer, especially if you are not sure what brand to get. You will save yourself of alot of trouble.
I ordered a HP printer from Office Max. The printer did arrive in a new box, however, when I tryed to use it, the display kept saying ...door open... (but the printer door was closed).
HP promsed the replacement would be delivery before 1 Jan 2009. However, It did not arrive until after the 6th. Too late, I returned the previous model. And the replacement as well.
HP support call waiting time is 25 minutes per call and that one was short because I hung up inbetween reps waiting for a refund confirmation.
HP support could not troubleshoot the door problem over the phone. It took 3 no-where calls, each 45 minutes each, constant transfers.
Guess at another, more expense brand. You may come out cheaper. Thank You for reading."

"I ordered a laptop on 12-29-08 will ship on 1-9-09 but they delate 1 week and after that they did cancelled my order, I call them but I think customer service isn't in US (indian people) I spent 2 hrs to talk with them and they build another laptop for me with price more than 100 buck. when i receive the email, I find down the system not good and I call back to cancell this order, but they don't let me cancell. They say order had been shipped. I don't know why "

"I love their computers. Looks really fashionable and very sleek :-) Fast delivery and very helpful website to help you make the purchase. "

"Good products, horrible support! Unfortunately, their cust serv and tech supp are both pathetic. their products aren't too bad, look good, great prices, but when i calld them about something as simple as i need the original boot CD, they reacted like i was speaking another language. they really just weren't sure what i was referring to and had me running through hoops and hurdle before i finally just lost it.

of course i was escalted 5 times before finally someone in the US could answer my question. :-( "

"Fast Shipping. Good priced. The laptop is directly shipped from Shanghai, China. It took me 2 weeks from the day I ordered it till I received it. "

"I attempted to order a PC using both HP's credit line and a credit card. Apparently you cannot split up the payment for the PC that way so I used HP's credit line to pay for the monitor, extended warranty and accessories.

The sales person I talked to found my shopping cart quickly and made for an easy purchase. The products shipped almost right away.

---Update 03/13/2008
I rceived the HP d4999t by FedEx fairly quickly. It was shipped 1 day before their stated expected ship date. It took them 4 day to build my machine. It arrived in good condition and padded well.

Unfortunately, the 15-in-one media card reader wasn't working so I opened up the tower and checked the connection on the motherboard. It seemed ok, but I removed it and put it back firmly. Works well now, so I have no complaints about that.

I ordered a pocket media drive thinking the tower had a bay for it. Not so. This was the only model that didn't come with one. I returned it for a refund and am waiting for that to go through.

Would be nice if I could specify that I wanted an empty partition on the hard drive when making my order . After creating restore disks on DVD I had to use GParted to shrink down the partition and install Ubuntu.

So far my new Vista Ultimate x64/Ubuntu x64 PC is working great. Plays games, process video editing, and runs ArcInfo without any problems.

--Update 03/20/2008--
Encountered issue that should be made known...
I purchased the HP 22" monitor (w2207h) which has one HDMI & one VGA inputs. it's native resolution is 1680 x 1050, less than 1080p, so do not set it to that or you'll have a blurry screen. I would recommend the 24" monitor for use as an HDTV alternative (1920 x 1200 & only a couple hundred dollars more)."

"First I ordered a notebook dv9500z through web. I received my notebook within the date given as 'built by'. I saw a upgraded version of notebook within few days in almost same price. So I returned current one and ordered new one. Though I had to talk to customer representative for like 40min, but every thing completed smoothly."

"Ordered a custom M9000T desktop online. Added the 2 Year warranty, added to cart and paid. Was told on 10/27 it would be built on 11/6. Received the extended warranty paperwork first on 10/30. Checked my order status early on 2 November. Glad I did as it was scheduled to be delivered that day. NO COMPLAINT.
Then I tried to activate the warranty. Told me the warranty was invalid for the multimedia center. WHAT? Then why did HP offer it on the build screen? Called customer support. HORRIBLE. First person disconneted me after I stated I had a problem activating the warranty on line. JUST HUNG UP ON ME!, Second person forwarded me to laptop technical support who forwarded me to technnical support I guess desktop, who forwarded me to customer service... Who wants me to fax them a copy of all my invoices. I would but the HP all in one printer has a glitch. It won't scan using Vista drivers. Used the HP Support link for the old HP all in one printer. YES there is a problem it said. Told me how to fix it by going to start/all programs/fax and scanners and manually scanning. EXCEPT the version of Vista they supplied me does not have a fax and scan folder. So now I'm thinking "Is my software corrupted too?" 2 grand worth of problems that aren't warranted....Will update this post as required. Have to rebuild the home office to put another companies computer in so I can scan and send the documents to HP. I'm thinking I should use the 30 day money back. Cause it ain't getting any easier.

Oh and now the sound card is glitching and the printer just ate a spool and won't spit it out.. won't delete it! I can't even clear it off using the printer delete...Don't know what I dislike more The Company or the Software. Shoulda stayed with XP and the old computer.

NOT HAPPY AT ALL AT THIS POINT

OK RE: The relatively new All in One. Got rid of the spool by doing a hardware diagnostic scan via VISTA. Cool. Cleared the spool so I could print my invoice page. T
HEN a idea hit me.
Used the Adobe Photshop to initiate the scanner. PDF of all paperwork is at HP.
Still I imagine that most customers would be boxing it up for return about now
I have decided I'm getting my moneys worth no matter what.

I'm stubborn like that. It's getting easier but HP is still not out of the woods with both the warranty and MOSTLY HORRIBLE *CUSTOMER SERVICE.
(*Exception being the lady who finally got me to customer service and a valid email address for resolution.)


6 Nov HP is now totally messed up.
A computer company whose ONLINE warranty registration is "Experiencing Difficulties"
Their solution?
MAIL IN THE HARD COPY OF THE TWO WARRANTY REGISTRATION.. Which has to be mailed today to make the "Must be returned to HP with(all fields filled in)to be eligible for service"

What is wrong with these people? A COMPUTER COMPANY WITH COMPUTER PROBLEMS?

So now after all the info they require is sitting on thier desk. Every single piece of information was sent to them in PDF which they acknowlege they have.

And I have to mail them a three by five card that they are gonna throw into a file cabinet or waste basket.

DOES THE CEO KNOW HE'S IN CHARGE OF A BUNCH OF RUN AMOK ASYLUM ESCAPEES? simply amazing four days and this is the best it gets? Mail in a card that might or might not be honored with no idea if they will ever tell me my $169.99 dollar warranty was a failed bait and switch or an unrefunded mistake on their part.

7 Nov. Sent in jpegs of the documents this time rather than the requested pdf after I received an email saying they could not read my fax? I hope not as I did not send a fax (THE DISADVANTAGES OF A "CUT AND PASTE" SUPPORT STAFF I GUESS) Got an email saying my 2 year warranty is in effect and billed my credit card. ? two years started from date of order so it's technically a one year eleven month and three week warranty. Hey just my point of view. the computer is working fine as with any new OS it is a smooth learning curve so far. Just some old device drivers have to be hunted down or worked around.
"