"I bought a clock in 2006 and it started loosing time. Loved the clock so wanted to exchange it for a new one. When calling customer service they couldn't find my old order number and I no longer had it or remembered when I bought the clock. They sent me to Terri Coolidge who spent quite a bit of time researching to find my order number so that I could exchange the clock. Way to hire professional, dedicated staff that bend over backwards to make customers feel important and well-taken care of. Terri made sure that Hammacher Schlemmer is a company I will continue to buy from for years to come! We hear of life-time guarantees that normally don't occur, Hammacher Schlemmer delivered on their promise."
"Standard delivery 7 DAYS ! Must go to bumb**** and back"
"We ordered a LP/Cassette digitizer for my husband to use to convert our cassette tapes to MP3s. He is blind, and the customer service folks sent him a PDF file of the manual so he could read it online. The product works as advertised - simple to use and does the job. We were also impressed with the quick turnaround time from order to shipping. "
"very good store to shop online"
"Your website was quite easy to navigate."
"Ease in shopping for outside lights. Reordering the 360 degree quad solar spot light and adding the single solar lights for the front walkway. "
"I have always had excellent service on over ten years shopping with Hammacher. "
"it works great as long as i have all of my info ready like I didn't the last 3 times!"
"product description very clear, I feel confident that this is the product I need."
"I was able to navigate your on-line purchase without too much effort."
"I love your money back guarantee. I'd love it more if you paid the shipping"
"Several years ago, I ordered your nosehair trimmer for my husband, and he has enjoyed good service with it until recently, at which time it died. I was gold I could send it back and receive the new one in exchange, but I could not manage to find a return form for this purpose. I puzzled over the forms, but finally gave up and have ordered a new trimmer. I would suggest a form dedicated to using for returning an item for replacement. If there is one, I missed it! "
"Slow internet. Had to drop section and start over.
I think shipping and handling cost were to high"
"Have loved the products. Have a couple to return, however, so I'm anxious to see how that works....what type of paperwork....do I need original shipping papers, or do ya'll have a record of my orders???"
"shipping cost is too high"