"Removing our 9-foot tree from our 10-year-old tree stand, my husband broke one of the pins. He was so upset...he LOVED the stand because it was so easy to use mount and set our our trees, plus held a good amount of water to keep it fresh. I remembered getting it at Hammacher Schlemmer and was delighted not only to find they still carry it but also the wonderful after Christmas sale price! I think I'll store it away and surprise him with it next year! Thanks, HS! You'll make me a hero again!"

"I have sent back an item because I did not have the information that told me it wouldn't work with my iPhone. Waiting to see what happens. Haven't heard anything. That's disconcerting. "

"Most products are good, sometime did get something no as expected, but didn't bother to return."

"HS is the go-to company for highest quality items, with no argument warrantees. "

"Absolutely love my Roomba, but while cleaning out the rubbish bin one day I accidentally broke the door hinge, actually both of them. Possible operator error! I contacted H.S. to beg for forgiveness and inquire about their life time warranty. This is no joke, friends. The customer service agent I spoke with was terrific, even when I claimed full responsibility for the damage, she took pity. This wonderful woman had a brand new Roomba overnighted to me with complete instructions on returning the broken one.
Hammacher Schlemmer is by far one of the best company's with it's competitive prices and outstanding customer service!"

"Hammacher and Schlemmer seems to have just the thing I need and ready to ship when I need it."

"It always has been good. The products are on the more expensive side, but the quality is high. Everything I have ever ordered has been very satisfactory."

"My experience was nothing special, I've experienced the same from many other sites. But far better then Sears, JC Penny & Walmart."

"Higher prices but also excellent quality, service and support"

"Looks like a great product although disappointed with the cost of shipping as i thought it was too high based on the cost of product."

"Very good. Check out was smooth and easy."

"I love the fact I found products here that weren’t available elsewhere "

"Very good customer service."

"Great, practical products....only checkout system is a bit confusing"

"Asked to rate the company performance and don't they already know? Sometimes their margins are way out there and can find much less expensive somewhere else. On the other hand lifetime guarantee and open return policy costs money. Been a customer for years so I take the good with the bad. Thanks
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