ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2011-01-25

"paint sprayer the item was great...worked as it should. buy buy!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-01-25

"Harbor Freight is a great source for tools at the homeowner's/shade tree mechanic's level of use. They have a full refund guarantee 100% satisfaction. The Pittsburgh line of mechanic's tools is continuously upgrading."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-01-24

"Harbor Freight is the first place I shop for any tools and/or equipment. The specs on their items are equal to or greater than similar competitors items, which are generally priced much higher. Shop Harbor Freight first. It's a "no brainer." "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-01-24

"Fast shipping Great value for the price. I have been buying from Harbor Freight for twenty some years and have never been disapointed. I would recomend them anytime."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-01-23

"Amazing Cost Webstore! I'm searching in the internet for Weatherproof Led Flashlight that Im gonna use for camping and I ended up at harborfreight.com . I thought that their price was a joke at first ( Waterproof Led flashlight for less than a buck? ) I bought more than 3 and under $10 (including shipment) I waiter.. wow 2 days after its in my door! This website sure got a lot of treasure and Im definitely a converted loyalist!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2011-01-21

"It's been three weeks since I placed the order. I am about 75 miles away, and do not appreciate the hours I had to spend tracking this down. Nor do I care to talk with supervisors Greg Norman or Steven Adams who assure me they are doing their jobs when they aren't. The lying, which I can only assume is sanctioned by the management, is unacceptable. They are rude on top of it.

"Don't worry, we'll send it out second day delivery tomorrow!" A week later it's not here, and no email, no tracking number - because they didn't ship it. "Don't worry, we'll give you a refund!" and they did not. Save your money, time, and energy, go elsewhere.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-01-09

"ive been a customer for over 8 years. there team is excellent, the tools are great at these prices. best deals in town and the shipping cant be beat, would cost me more for gas if i had to drive to store. highly recommend this outfit. definatly stop in if you go south on 95 through north carolina. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-01-08

"I have bought several items from harbor freight in the past few years. I think they have good products for the price you pay. If you are looking for snap-on or craftsman tools, this is the wrong store for you. If you are the weekend mechanic working on minor problems this is the store for you. You get exactly what you pay for. This is the most bang for your buck..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-12-08

"ordered steel cart over 2 weeks ago, Having a very bad experience with Harbor Freights shipping policies. They treat me like an idiot when i call or email because their computers show that it has shipped. This is unacceptable. May never order from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

1/5

2010-11-22

"Harbor freight Tools in Tempe, AZ didn't honor the free flashlight coupon "no purchase required" on 11-22-10."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-11-01

"Purchased a 66910 Chipper Shredder which was poorly engineered and did not chip or shred. I wrote a review on the HF website detailing the problems with the shredder but it was never published. I then wrote a second review which was also not published.

So, beware - do not believe the reviews on the HF website.

Also - do not buy the Chipper Shredder
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-09-06

"Ordered a motorcycle dolly. Assembled it when it came and noticed the part where the jiffy (kick) stand goes is too short and the jiffy stand rests on top of the dolly. This represents a safety issue. Contacted customer service and attached 3 photos showing them the problem. Got an answer that the issue was referred to the "relevant department". I have since sent them 2 emails asking for an update on the problem. It has been almost 2 months and they seem to be stone walling me hoping I will go away. I probably will file a complaint with my state attorney general just to get something on the record. My experience with Harbor Fright customer service and their concern and followup for my problem has been all negative. I have purchased my last item from them. I would not recommend them. BUYER BEWARE"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-07-13

""Giant Parking Lot Sale!" June 11, 12,
& 13th... Drove 38 miles, one way, to go and get their advertised air compressor #95386 for $89.99. Lo and behold no air compressors came in for the sale but here is a worthless rain check. Long story short, I called for weeks, jumped through several hoops, all to just be told that they no longer offer this comressor in the store. Complained to corporate asking for the obvious and was told I would be contacted by the correct department within 5 business days. A month later and still no response. I emailed them one last time and still no response. This has not been my first problem with HF, but I assure you it will be my last. Bait-n-switch is illegal! BUYERS BEWARE- DO NOT BUY FROM THIS COMPANY!!! YOU ARE ROLLING WEIGHTED DICE!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-06-25

"The products aren't great, but the service is excellent.

I use one of their coupons to buy a heat gun for $8 and found its on-off switch could slip out slightly. For some reason, I didn't go back to the store but instead phoned their tech number and asked for a replacement switch. A week later, they delivered a whole new heat gun.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-05-18

"I have shopped at HarborFreight.com several times over the past year or two.
I think their prices are really good.
I have never had a problem with any order.
Their shipping has been excellent.
I highly recommend them and I will continue to shop at their site.
(I just wish there was a walk-in store near me.)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A