"I have made multiple purchases at Hayneedle without issue, to include outdoor furniture. The most recent purchase was for furniture covers along with a futon cover and pillows. Immediately after the purchase, I was informed that the furniture covers were back-ordered, but the rest of my order shipped right away. The back-ordered items shipped just a few days later.

All of my orders have arrived quickly and all items were as described. I was especially pleased with the futon cover as our futon was an extra thick mattress and it was very difficult shopping for it.

I would continue to shop with Hayneedle. It also doesn't hurt that rebate sites have a good percentage for Hayneedle."

"Summary: This "full size" bed is not the correct size for a full size mattress. It is 6 inches too wide! Also, the "gray" color is actually taupe, not gray at all. Hayneedle has terrible/non-existent customer service. No response to customer service emails.
Full review: The real problems started on delivery day. I had a 4 hour window blocked off 10-2. When 2:30pm rolled around and I had no delivery, I called customer service because I thought I was going to have to cancel the order because I had to leave the house (signature was required and I wanted to check the product anyway). 10 minutes after I got off the phone, the... um... "delivery" truck arrived. Hayneedle uses the worst/cheapest shippers around. They actually showed up in an Enterprise rental truck!!! Is this a real delivery business?!?!? The two shipping boxes were in terrible shape, which made me very nervous, but luckily the pieces inside were not damaged, despite having the surface visible through the box and packing material. Pure luck.
The next day, my husband and I spent about an hour putting the bed together, and were really happy with the instructions, quality of the materials, and the overall look of the bed. The wood was heft and solid, and the overall design looked pretty. I was a little disappointed in the color, since I was expecting actual "gray" not taupe, but since I had not purchased any other furniture to match it yet, I figured it wasn't a deal-breaker and I could make it work. The major problem occurred when we lifted our full size mattress and put it on the bed slats. There was an extra 6 full inches on the end of the bed, and a 2 inches on the side! I could not believe that wasn't mentioned in ALL of the other reviews!!! I could see down to the bed slats and the floor; it looked awful. There was no way I was going to pile up fluffy bedding to "cover-up" this issue. This bed is meant for the FULL XL mattress, not a regular full size!!! This is especially concerning for those who are buying this for a toddler/little kid transition bed (which we did). This extra space is dangerous for the little ones, because they can get their head wedged in there, or get a limb stuck (and then fall over and break something). We could not put our child to sleep on this, so I thought I was going to have to return the whole thing... and since the shipping boxes and packing material were destroyed (partially by the shippers), this was going to be a BIG P I T A. I emailed Hayneedle customer service immediately to see what they could do - was this an anomaly?... could they have the correct size pieces shipped?.... No response. Still dead air....
So I turned to google and amazon.... I found that I could buy a full XL size mattress protector that wraps around the whole bed and fill the extra 6 inches with chair foam padding (luckily we have a foam mattress, not a spring, so hopefully this won't be too noticeable). Of course, I have to buy all of these things and do the extra work... but at least I can fix the problem. I now also have to buy Full XL sheets to fit. So now I'm spending at least another hundred dollars, and doing a lot of extra work for a bed that costs well over six hundred dollars. So disappointed in Hayneedle. What a shame. I cannot recommend Hayneedle for a good experience or a reliable product description."

"I bought a very nice buddha head planter.
It arrived safely and I was pleased with its appearance,
When I examined it, I saw the bottom of the planter was so
thin that you could see thru. Hayneedle decided it was not worth returning the item, and gave me a refund minus $5.82 for my original shipping charge. When I asked about it, they said it was their company policy.
My next step is BBB.org even though I am well aware that this is such a piddly amount."

"I attempted to order furniture. The website accepted my order and my credit card company approved the purchase and the purchase was placed into pending. Then the next day, this company canceled the order indicating that the credit card company disapproved the purchase. This was not the case. Then when I attempted to reorder the furniture, the company is now saying it’s out of stock. This company lies. Don’t do business with them."

"I was so happy that I am not the only one having the same horrible experience with this company. First two times I placed an order, it said thank you for your order, then the next day I recvd an email saying my order had been cancelled. The first time I got that email, we called and figured it was because we used the incorrect address, but nope, we did it again w the correct address and the same thing happened. So yesterday I placed my third order w totally different card and BAM, recvd the same exact email msg saying my order was cancelled. I am so disappointed and pretty upset that this has happened. Pathetic. "

"I have now tried to place an order with them THREE times. On each occasion, they charged my credit card and then one day later sent me an email saying that my order had been cancelled because of some nonsense about how it was for my safety because "they could not verify my billing/shipping address". I then had to wait up to 7 days for the money they had charged to be returned to my card!
After this first time that this occurred, I called my bank and confirmed with them that the shipping/billing addresses I was entering matched their records and that the transaction was going through fine on their end. I assumed there must just be some random thing happening with that card and tried to replace the order with a different card. The same issue happened--and again my bank had no idea why! I called customer service, and they explained to me that they have some computer system that automatically verifies billing/shipping addresses and that they would send the order to accounting to be reviewed by an actual human. The representative assured me that I would NOT be charged a third time for the order by sending it to accounting. Of course, the next day my card WAS charged again, followed by yet another "your order has been cancelled" email. Customer service was wildly unhelpful, refusing to take accountability for their error in charging my card for a third time expressly against my wishes. They simply said "the money will be returned to your card in about 4 business days". LOL ok, but that doesn't really help me because now I am out $1500 for the next week with nothing to show for it! Customer service also refused to provide a reason for why the orders were failing, giving fishy and illogical anecdotes and saying it was "for my own privacy" that they could not give any information out about why an order was cancelled ever. When I asked to speak to someone from the accounting department, they refused saying "the accounting department does not accept phone calls."

This company is quite obviously a scam. They are taking customers' credit card info, checking to make sure that info is accurate by charging an order to the card, and then immediately cancelling the order and refusing to provide information why. Who knows what they will do with my credit card information now? I suspect sell it. I now get to replace both credit cards that I used with this company. STAY AWAY!"

"I purchased this Cheetah on June 12th 2018. This statue was absolutely beautiful when it arrived. The colors were magnificent!
I placed this on my patio where it would only get minimal direct sun. Six weeks later I thought it looked a little dull and now it has faded beyond recognition of its original colors, it now has a strong GREEN look it, it looks more like a green lizard that a cheetah. Hayneedle was very pleasant to deal with but they said it was past the 30 day warranty. The company that made this beautiful hand painted design only guarantees the finish for 60 days, what good is that?
If you don't heed my review and you purchase this product, you will enjoy it for about 7 to 8 weeks. What a waste of money!

The Design Toscano designer does not know how to manufacture a quality product! Fancy name, lousy product!"

"I'll start off with the packing and quality of their items. I received a dining table with the box dented, and unsurprising damage to the table itself. It wasn't just a chip off the paint, it was a chops off the wood!

I contact customer service regarding the damage. I was reassured I would receive a FULL refund, since the fault was on Hayneedle's end. Moreover, the chairs I had ordered to accompany the damaged table would no longer be needed, so the representative reassured me the chairs would be canceled and my card would not be charged.

Disappointingly, my card was indeed charged for the chairs and it was shipped after all. It gets WORSE.

They receive my return of the table, however, did not issue a FULL refund as promised. They claim to have withheld my reward points accumulated. But I also returned the chairs which I used the reward points on, hence forfeiting my reward points. Yet a full refund remains to be unissued. Moreover, the representatives who reassured me of a "Full Refund" failed to disclose any information that any amount would be deducted from my "full refund." I'm not going to hold my breath for a full refund on the chairs which they also reassured a full refund for, but you bet I will be taking these matters to my credit card company.

Not only does Hayneedle fall short on delivering quality in products, but they also lack customer service. Surely in the mishap of "miscommunication" they could offer a remedy, but failed to even make the effort. As a long time customer, I will no longer be purchasing anything else from them in the future. Perhaps my absence will not impact their profit logistics, but I hope that my review will make a difference to those who are considering on doing business with them. Heed my warning and save yourself the frustration, stress, and utter disappointment in this deceptive company.

"

"ack in 04/18 we order a console computer desk for our business. We just got around to putting the desk together and sadly once we stood it up we had to catch it from falling over. the items is very weak. Even tho we tried to keep it from falling over it still came apart. I Understand that this item can't be return. We are deeply troubled buy this product and the lost of all this money for something that our company really needed. Product is terrible, had to call Sauder and order missing part and that took a full week. If nothing else we won't to help others not to wast their monies. We took pictures so we will post them along with our reviews to help other not to waste the amount of money that we spend.
S.Thompson
Model # 411614
Lot # 390142
Reply Reply"

"I recently ordered a dining table from Hayneedle. It was to be delivered yesterday. However what I found left on my porch was not a dining table, but it was a TV STAND. Two completely different products. All of my order confirmations showed a picture of the table and read "Farmhouse Dining Table." I call customer service and they say, "You're right, you did order a table and not a TV stand." Yeah, obviously, hence the phone call. The only option I was given was to give them my credit card information since I had paid with Paypal and they would put a "hold charge" for the TV stand until they were able to have fedex come pick it up and the hold charge would drop only after it was delivered back to their facility. Then said if I still wanted my table I'd have to wait another week to have it delivered. When I asked if they could expedite it or put a rush on it they simply said, "No." Why would I be willing to give a company my credit card information when they already broke the trust by sending me an entirely different product? And why would I be willing to wait another week before receiving the product I originally was supposed to receive? Only to receive another completely random item? I will make sure to let my friends and family know to NEVER order from this company and I will leave this review on every platform possible."

"Ordered a chest of drawers from Walmart online, which was fulfilled by Hayneedle. Still waiting for the item weeks after projected delivery date and reps for the company are lying about the shipment, which was confirmed by a phone conversation with the logistics company dealing with the delivery.
Do NOT order from this company."

"We ordered a glider for the back porch, however, after only a few days, one of the boards split. We told Hayneedle about it. They quickly sent a replacement with no extra charge.

And it's attractive, comfortable and a pleasure to sit in and watch the sunset. "

"I did not read up on any reviews of this company. I did see their name posted as third party marketplace sellers in a few other websites. So I thought it would be safe to order from them. I found sets of sheets for my bed I wanted. I placed an order via PayPal. I told a few other people about the sale. They ordered using a credit card. My order was held for two days pending. I called PayPal and they said it was on Hayneedle's end, not PayPal's delay. Then it cleared. It took another day for Hayneedle to tell me they sold out at that point. Their emails said they would be backordered a couple weeks, then a month, then two months! Today they sent an email cancelling my order. They actually have this same item and size and color in stock. They just did not want to sell it at the sale price. Unbelievable. Do not ever trust this flakey shady company. They will screw you over guaranteed. "

"So bummed to have received this desk chair that had a mark on the seat that clearly someone had attempted to clean before shipping to my client. Because my client put this box in her garage and went on vacation when she returned and discovered the stain it was 6 days past the 30-day return.

Hayneedle didn't have a replacement so she is stuck with either a dirty chair or a credit. Because Hayneedle cannot supply a replacement this is where I feel they should show that customer service they boast about and refund my client since she clearly has to go put new money out for a desk chair. Nobody would want to do this. What a waste.

Customer service rep Cassandra was so sweet and probably should give her supervisor a refresher course in how to treat customers and be a little flexible when you can't come through with the product. We didn't order a dirty chair and although I fully recognize and respect that you must have return policies I also know that when you can't deliver what was purchased you shouldn't stick it to the customer. As a designer, I will no longer be feeding Hayneedle any of my client orders, something I did on every project. Between my client and me we both tried to speak to the manager 3 times and he wouldn't even speak to us. Bad move, that's partly what you are there for Mr. Supervisor.

So, word of mouth happens now. Letting all my designer colleagues, and clients know- we are a pretty large group. In an age where there are so many options, and with Hayneedle being one of the smaller ones, it was a dumb move and one I can only imagine the founders, Mark, Doug, and Julie would probably want to be handled differently. All this over a cheap $150 chair. "

"We ordered 2 desks from Hayneedle. The first one arrived early actually and in spite of a damaged shipping box no parts were affected or damaged. The second desk arrived several days later. I took multiple pictures of the box as it was delivered wrapped in 2 layers of bubble wrap - obviously was not originally shipped that way. Thought we had lucked out until we got to the very bottom of the box. 2 parts were cracked in half, took pics of them in the box just in case. I called customer service to report the damage. She said I could just repackage the desk and take it to UPS to be sent back to them. The box weighs 140 lbs. And has anyone tried to repack approximately 40 different sized pieces of wood into one of those boxes - never going to happen. The rep then told me they could just replace the 2 broken parts and it would take about 8 to 12 days. Well it is now over a month and I still have a bunch of loose parts all over the place and no desk. Called again and was told that the parts had to be imported and it would be another 3 weeks on top of the 3 weeks we have already waited before I could get the replacements. I have to say that there is no way I would ever use this company again. Already regretting not trying to ship them back the desk in the first place. My suggestion - don't use this company - based on the other reviews I have read, they don't deserve our business. so I will sit here and wait and pray they actually deliver on their promise - but I won't hold my breath."