"My reason for the low rating is that I ordered the same product as I have been getting from you in the past. This time it is a different consistency as has a fragrance to it. Prior was clear and this is white cream. Same labels on the containers. Not what I wanted to be receiving so very disappointed."

"S&H on the other hand...
Not so much "

"I always order the same thing, but their shipping is fast and I highly recommend!"

"Great product & two day delivery "

"Received products in just a few days.
"

"Been ordering for years now."

"Got something close to what I was looking for, brand name, for a reasonable price"

"fast service all good
thanks"

"Was great, quick shipping"

"Excelent seller, great product and fast shipping thank you."

"Excellent service, fast shipping, 5 stars, thank you !!"

"I received the wrong product and the company denied it was the wrong product"

"Just what I was looking for at a reasonable price.
"

"
I purchased this item from you before-and was very happy with it. With this reorder, I was very disappointed to find it is NOT THE SAME.
It doesn't look as it is pictured on the webpage. It is not cut the same way, is much harder and the the egg crating points are much flatter and not as cushioning.
It also seems to be unevenly cut.
If the company has changed the product manufacture, they should update the picture on webpage for consumer to see.
I use this for my legs for varicose veins and phlebitis and it is not suitable for this, as the previous purchase was.
I would like a full refund.
I requested a shipping label for return to obtain a full refund and was told I would need to ship at my expense as shipping labels are not available. If this is the case I should be offered a full refund WITHOUT being obligated to ship the item back-as it is not as advertised accurately."

"Order was processed timely and delivery was very speedy!"