"I place an order with them at the start of the year. And never received it!! I tried emailing them and calling them about it but never heard a work or anything about it!! So all in all never got my package or even my money back!!! "

"I have dealt with this company several times in the last 3+ years. I live in Alaska, which presents extra shipping challenges. I have never failed to receive my complete order within the promised time, many times in less time than they predicted. Customer service has always been very helpful and responsive, and have now replaced a product completely for free when it would have been just as easy to simply ship the replacement part. Outstanding!"

"great customer service good prices will def buy again. great company"

"Horrible place to shop, very poor customer service, orders only shipped partially.

In Oct 2010 I ordered 3 items (to be shipped to Germany). I told them that I need them within 5 weeks. Instead of shipping all 3 items in one parcel, they shipped 2 parcels. One arrived within 20 days, the other arrived after 50 days by which time I was out of the country.
At customs, I need to pay the full customs rate of the complete order even though I only received two items (because they request the complete invoice).

Then appararently the 2nd shipment got returned and arrived to them end of December.
In February they finally agreed to reship but again it took them 5 weeks to prepare the parcel, supposedly shipped on 24th March. Today we are 26th April and still nothing has arrrived.
The order was for aprox. 196 Dollars plus an extra 70 Dollars in taxes and customs.

I will not shop with them again.
No point having good prices if products are not shipped properly or if additional charges make the end price go through the roof."

"I orderd a parcel on 8th of november 2010 , I still haven't received it. I fear they have just kept my money and there passive aggressive way of dealing with customers in unacceptable."

"Avoid this place. Poor customer service. Ordered 12 items only received 1. Would not admit they forgot to send it. one month later the rest finally shipped by UPS so I got a $39 custom brokerage fee for a $59. Ripoff, would never shop here again and will avoid any place that ships UPS "

"I had place an order but due to my order being a promotion, I could order only one even though I was able to put more then 1 into my cart and process it. I was initially offered only a store credit, but I explained it was not my fault that their website processed my order. Then they discussed it among themselves and replied back with "We can cancel your order but we will have to charge a 20% processing fee." WTF? I replied with if you can give me the items at the agreed upon price I wouldn't need to be canceling and I'd be glad to take the product. They put me back on hold to discuss. And after a few more minutes they finally offered me a full refund. "