"Website is user-friendly and makes ordering easy."
"I was impressed that you contacted me about the reduction in shipping costs that resulted in a refund. Thank you."
"Good quality customer service people that are honest and trustworthy. "
"it was simple and quick online."
"I found some great buys in the Clearance section of the website."
"Everything would have been great except when it came to sizing. Tried to order the belts for my husband, selected the size L, then there was no add to cart."
"Very surprised. The delivery was on time."
"Was good and everything arrived on time.
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"I had to wait several hours to complete my order."
"Have not received the order yet "
"It was handled quickly and efficiently. Also the merchandise arrived in a short time. "
"You go into much detail about your methods. Make it more simple."
"I’m an old woman and have problems managing computers but your website was very easy to use! I liked that! "
"Fast and easy... Did not use the catalog. Found what I needed quickly. "
"You were out of stock on 2 out of 4 items we wanted"
“I'm sorry to hear that two of the items you wanted were out of stock. We apologize for any inconvenience this may have caused. We strive to keep our inventory up to date, but occasionally items may sell out faster than anticipated. We appreciate your understanding and hope you'll consider shopping with us again in the future.”
A rep from Heartland America, HeartlandRA, has responded:
“We apologize for the inconvenience you experienced during the online checkout process. Your feedback is valuable to us, and we're sorry for any delays you encountered. We continually strive to improve our system to ensure a smoother shopping experience for all our customers. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your understanding and patience.”