"I ordered the super box 5 and was a very excited to receive it. However, I have had nothing but problems with it. Constantly cuts in and out to where you can’t even watch a show or a movie. I have emailed to get a full refund and still have not heard from anyone. Also I bought a juicer from heartland America and it stopped working when I was trying to juice my very first orange. Again, extremely disappointing. I just threw the juicer away because it wasn’t worth sending back. I do, however, need to return the super box for a refund . "
"I recently purchased a Value Club Membership on 6/29/24 but I looked thru my receipt from my purchased on 5/17/24 and found that I had purchased a Value Club Membership then also . So please reimburse me for the most recent purchase ......Jeff: also why doesn't it automatically show up when I checkout that I'm a member??????????? "
"Very good and very nice thank you
"
"Quick shipping nice fitting steel toe and water proof for $30 bucks shipped to door looked for something close in price $139.was the closet price. "
"I ordered a light fan from a competitor and then I came across the same light fan for 25% less.
I ordered a second fan."
"Easy to find what I needed "
"Got a refund on an order and applied to their value club."
"A Good Experience. Will purchase. Again,"
" Got everything I ordered..."
"Ordering was great and easy"
"Very pleased shredder works great"
"Has various shipping plans, all intended to screw with the purchaser! All intended to steal more money in fake charges."
“Thank you for your feedback. We're sorry to hear about your experience with the shipping costs. Our goal is to provide transparent and fair shipping options, and we regret that this wasn't your experience. We will review our shipping policies to ensure they are clear and reasonable. Your input is valuable and helps us improve.”
"Very fast convenient shopping. "
"Waiting for my green slip ons, to arrive, so I can wear them."
"Products are nice; however navigation their website to complete and pay for the purchase ****. It was a frustrating and exasperating experience to complete my purchase. The website is so bad, it dropped one of two items that I had set-aside; consequently I had to go back and repurchase that item. Their buy/ship process is not user friendly, and needs serious work! "
A rep from Heartland America, HeartlandRA, has responded:
“Dear Michael,
Thank you for bringing this to our attention, and we apologize for the inconvenience caused. I've ensured that a free return label has been sent to the email associated with your account for the Super Box 5. Additionally, we have issued a refund for the defective juicer you purchased.
You should see the refund reflected in your account shortly, depending on your bank's processing time. We appreciate your understanding and patience as we work to resolve this matter for you.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team.
Best regards,
Heartland America Team”