"I needed to replace my pole saw so I checked Heartland and sure enough, they had one on sale. I purchased it and used my value thing to get even a better discount. I have never been disappointed in any of the products I have purchased from them over the years."
"Really good price of the product "
"I got good products at a reasonable price "
"everything went fine I didn`t buy as much as I was gonna "
"I found exactly what I was looking for "
"Order arrived, not as expected, and wat too small (shoes). Returned for refund. Despite NUMEROUS updates from company for order, received NO correspondence reference return. Saw eventual credit on credit card statement for $37.04. Original cost was $49.94, and another $21.08 for me to ship back. $33.98 lesson for me to not deal with this company in the future."
"Heartland sent me a $5.00 coupon and they did not honor it with my $49.00 charge it had to be $50.00 charge thank you for nothing! "
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We apologize for any confusion regarding the use of the $5.00 coupon. Please note that the coupon is valid for a minimum purchase of $50.00 as stated in the terms and conditions. We regret any inconvenience this may have caused and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out. Thank you for your patience and continued support.”
"Well ..... I ordered the Hempvana Arthritis Pain Relief - 2 Pack that i thought was a Great Deal in the Clearance section. But after receiving the purchase on 4-12-24 and seeing the expiration date on both items as 4/2024 then i see THIS WAS NOT A GREAT DEAL. What company would sell their customers a medical pain relief item that has an expiration date of LESS THAN 2 WEEKS !!! I find this to be a disgrace and advise all future customers - DO NOT ORDER ANYTHING from Heartland America that deals with expiration dates on them. Because you will DEFINITELY get something that is expired or with only days before it is. "
“Hi, we are very sorry that this item did not work for you! I will be reaching out to you to see how we can resolve your issue or dissatisfaction. Customer satisfaction is very important to us!
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"Where is my order? Today is the 13th."
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Thank you for reaching out. We're pleased to confirm that your package was successfully delivered on 4-13-24 at 2:50pm, as per the FedEx Tracking # provided in your email. We hope you received your items in good condition and that they meet your expectations. If you have any further questions or concerns, please feel free to let us know. We appreciate your business and hope to serve you again in the future.”
"Had a very tough time getting to my account "
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We're sorry to hear about the difficulties you experienced accessing your account. Your feedback is valuable, and we'll use it to improve our platform's user experience. If you encounter any further issues or need assistance, please don't hesitate to reach out to our support team. We're here to help ensure a smoother experience for you in the future. Thank you for your patience and understanding.”
"Have me a tracking number please "
"Made the purchase online for a great price."
"Easy ordering, great quality!"
"The merchandise is shipped fast.
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“Hi Andalia,
Thank you so much for your wonderful feedback! We're delighted to hear that you love our merchandise and have had positive experiences with our customer service. Speedy shipping is a priority for us, and we're glad it has contributed to your overall satisfaction. If there's anything specific you adore about our merchandise or any way we can further enhance your shopping experience, please feel free to let us know. We appreciate your support and look forward to continuing to provide you with great products and service!
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"It’s easy to look at products that you see and want at a good price . "
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We're delighted to hear that you had a positive shopping experience with us! Making your shopping experience enjoyable and convenient is always our goal. We appreciate your feedback and your support. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!”
A rep from Heartland America, HeartlandRA, has responded:
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We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Your feedback is invaluable to us, and we're committed to improving our customer service. In addition to the credit you noticed on your statement, we have issued a refund of $9.95, which was the original shipping charge. We understand your disappointment and regret any miscommunication regarding the return process. Please know that we take this matter seriously and will work diligently to ensure a smoother experience for our customers in the future. If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to contact us. We appreciate your patience and understanding.”