"Great products and pricing. Quick shipping. Will shop here again"
"As per phone conversation I know i am being Grifted !"
"Wrong price in catalog
Resolution took a couple of days"
“Thank you for sharing your feedback. We apologize for any inconvenience caused by the wrong price in our catalog and the delay in resolving the issue. Your input is valuable, and we'll strive to improve our processes to prevent such occurrences in the future. If you have any further concerns, please don't hesitate to reach out. We appreciate your understanding.”
"I have had the privilege of shopping with you, great response and care. Keep up the good work.
Tom/"Ruff"RYDR "
“Hello Thomas.
Thank you so much for your kind words and for choosing to shop with us. We're delighted to hear that you've enjoyed our gifts and found our items useful. Providing excellent service and products is our top priority, and we're grateful for your support and encouragement. We look forward to serving you again soon.”
"I've known Heartland for decades and have always been happy with my purchases. "
“We deeply appreciate your long-standing support of Heartland and are thrilled to hear about your positive experiences with our customer service. Your satisfaction is our utmost priority, and we're committed to providing exceptional service and quality products. Thank you for your trust in us over the decades, and we look forward to continuing to meet your expectations in the future.”
"Thank you I needed something I wanted a heartland America have it"
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We're delighted to hear that you had an excellent experience with Heartland America! Thank you for choosing us to fulfill your needs. If there's anything else you require, please don't hesitate to let us know. We're here to serve you.”
"Eady to order. Look forward to receiving my order"
“We're thrilled to hear that you had an excellent experience ordering with us! Thank you for your kind words and for choosing us for your purchase. We're working hard to ensure your order arrives promptly and meets your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon!”
"Good, fast on line service"
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Thank you for your positive feedback! We're delighted to hear that you found our online service to be good and fast. If you ever need assistance or have any questions in the future, feel free to reach out to us. We appreciate your support!”
"Took me a half hour to locate and then get my order in. "
“We're truly sorry to hear about your frustrating experience shopping online with us. Your feedback is invaluable, and we apologize for any inconvenience caused by the complexity of our website. We're committed to improving our user experience and making it more intuitive for our customers. If there's anything specific you'd like to share about your browsing or ordering process that we can address, please let us know. We're here to make your shopping experience smoother and more enjoyable. Thank you for bringing this to our attention.”
"The shipment email from Heartland America listed the contents of the 'Mystery' box, so there will be no mystery when it arrives. It said:
60979 Heartland America Mystery Box 1 0 1
..67810 Vivitar AA Batteries - 12 Pack 1 0 1
..67811 Vivitar AAA Batteries - 12 Pack 1 0 1
..63134S LED Therapy / SAD Lamp 1 0 1
..63125 5pk of Lint Rollers
Not much here for $20 plus shipping."
“Hi Charles,
We’re so sorry we took the mystery out of your Mystery Box before it even arrived! This is the first time we’ve offered a surprise assortment, so your swift and candid feedback is much appreciated and has already been shared with the team. They’re swiftly working on a solution. We apologize that the products were not the surprising treasure you anticipated, and we sincerely hope you’ll at least find them useful. As a valued customer of Heartland America, we will continue working hard to earn your trust and offer quality products at really great prices.
”
"Can't check on my order and I haven't got my item yet"
"I am anxious to try the SunJoe tiller in my flower garden. Thank-you, Heartland for getting the tiller to me so quickly. Perfect timing!"
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We're thrilled to hear that you had a positive experience with our customer-friendly ordering process and timely delivery of the SunJoe tiller. Thank you for choosing Heartland for your gardening needs, and we're excited for you to try out the tiller in your flower garden. We hope it serves you well, and if you have any questions or need further assistance, please don't hesitate to reach out. Happy gardening!”
"it was easy with the catalog i receive. went off without a hitch"
“We're delighted to hear that your shopping experience with our catalog went smoothly and seamlessly. Thank you for choosing us, and we're glad we could provide you with an easy and hassle-free experience. If you have any further feedback or need assistance in the future, please feel free to reach out. We appreciate your support!”
"I tried to order online. It didn't go through. Or so I thought. So I ordered by phone the next day. They failed to mention that they just received my online order for the exact stuff. Return shipping was 40 bucks. Thanks a lot. You knew the order was in. You could have stopped that second order from going out. They are mean."
"Review of catalog have information to find product on my list"
“We're delighted to hear that you found shopping with our catalog easy and straightforward. Our aim is to provide clear and helpful information to make your shopping experience seamless. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Heartland America, and we look forward to serving you again in the future!”
A rep from Heartland America, HeartlandRA, has responded:
“Thank you for your positive feedback! We're thrilled to hear that you love our products and pricing, and that you had a smooth shopping experience with quick shipping. We can't wait to welcome you back for more cool finds in the future!”