"Gotta find the time and the destination to open it to use"
"2 items I wanted were no longer available."
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We apologize for any inconvenience caused by the unavailability of the items you initially selected. We strive to keep our inventory updated, but occasionally popular items may sell out quickly. Please feel free to explore our other offerings, and if you need any assistance or have any questions about alternative options, our customer support team is here to help ensure your next order meets your expectations.”
"Purchase process went smoothly. I had made purchases before and have a logon and password unfortunately your system did not recognize my password and noted it would send me an e-mail for the password. One problem: 1. I only have an I Pad so to receive an e- mail I have to depart your site, log onto my e-mail, then reverse the process to complete my order. Solution, establish a text capability to work the password problem and/or verification. Then I just pick up my mobile phone and off we go! Otherwise the process beyond that went well. Thanks. Bob"
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We appreciate your feedback, Bob, and we apologize for the inconvenience you experienced with the password recognition. We'll certainly take your suggestion into consideration to enhance our system by incorporating a text capability for password retrieval or verification, ensuring a smoother experience for our customers. Thank you for your support and understanding.
”
"Singed up for email notices and was to receive $10.00 credit on my order. When I entered the code it said it wasn't available on my order."
"Took a minute to reset password.. Finally made order, coupon/gift that was given through email, did not work!!"
"Tracking states delivery running late !"
"Customer service was outstanding. Follow-up phone and email communication was great. Ordered online on a Wednesday, received merchandise 3 days later. "
“Hi Jim,
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our customer service team and that our communication met your expectations. Ensuring a smooth and efficient ordering process is always our goal, and we're delighted that you received your merchandise promptly. If you ever need anything else or have any further questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!”
"Found what I was looking for. I found an old receipt that was saved from the purchase of a BP Wrist Monitor back in 1997. Thought I'd give you a try again and I was happy with the decision. Thanks, David "
“Hi David,
Thank you for the 5-star rating and your kind words! We're so pleased to hear that you enjoyed your time with us. It's always a pleasure to hear that we met your expectations. Your feedback motivates us to maintain our high standards, and we can't wait to exceed them on your next visit. Thank you!"”
"I have been doing business with Heartland America for many years. I have always been satisfied with their products and service. One cannot go wrong doing business with this long established, reliable, honest company. "
“Wow, thank you for the glowing 5-star review, Robert! We're absolutely thrilled to hear that you had such a fantastic experience with us. Your support means the world to us, and we can't wait to serve you again in the future!”
"Only lacking a notice of delivery message"
“Every positive review fuels our passion! Thank you for sharing yours and your feedback regarding the delivery message. We greatly appreciate it and will have our team look into this matter.”
"Been a long-time member. And have bought many items over the years"
“Hi Tom,
Thank you for being a loyal member and for your continued support over the years! We truly appreciate your patronage and are grateful for the trust you've placed in us. If there's ever anything we can assist you with or if you have any feedback or suggestions, please don't hesitate to reach out. We're here to ensure you have the best experience possible.”
"When I need something for the home at a reasonable price I shop Here. It's the BEST PLACE TO SHOP :-)
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“Thank you so much for your wonderful review! We're thrilled to hear that you find our store to be the best place to shop for your home needs. Providing quality products at reasonable prices is always our goal, and we're glad to know that we're meeting your expectations. We appreciate your support and look forward to continuing to serve you in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Happy shopping! ??️”
"light $39 after ship&tx $80"
"10% Discount is to low 25 % is Better "
“Thank you for your feedback! We appreciate your input regarding our discount offerings. While we understand your preference for a higher discount, our pricing strategy is designed to ensure the sustainability of our business while still providing value to our customers. We regularly review our discount structures to find the balance between affordability and maintaining the quality of our products/services. We'll certainly take your suggestion into consideration for future promotions. If you have any further questions or concerns, please feel free to reach out to us.”
"You charged me for shipping after you said I qualified for free shipping.
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A rep from Heartland America, HeartlandRA, has responded:
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Thank you for your feedback! We understand that finding the right time and place to open and utilize our product can sometimes be a challenge. Whenever you're ready to explore it, we're here to ensure you have a positive experience. If you have any questions or need assistance along the way, please don't hesitate to reach out. We're committed to providing you with excellent support whenever you're ready to dive in.”