"Could not be more pleased to have done business with Hearsmart.com. I inquired via Chat about a quote that was given me from our National Safety Manager. Shannon Engel at Heartsmart.com was happy to assist me in looking into whether that quote was still valid as it was initially quoted a year prior. Turns out it was not a quote at all but rather just the posted internet pricing. She provided me with a quote which happened to be 300 dollars cheaper than what was initially given to me. As a result I have ordered this particular unit for about 9 different facilities. She also re routed one of our shipments to come to my office as the person it was intended for was not going to be in. Shannon was great and I definitely look forward to doing more business with her and Heartsmart.com."

"We found the website easy to use. The items we ordered arrived quickly and just as we had ordered."

"i ordered the product and i wasnt expecting next day service and it was delivered by 11:00 am the very next day "

"Heartsmart.com gave me excellent advise when I was shopping for an Automatic External Defibrillator for our church. I am confident that we ordered the proper device for our needs. When I called back a day later to order a training device for our defibrillator, the customer service representative quickly drew up the information for my previous order and helped match the trainer to the defibrillator. I appreciate the discount for our church as well as free shipping. I recommend Heartsmart.com to other non-medical people like me who need advise and support when making this important and expensive medical device purchase. "

"As a nonprofit organization, it was a pleasure to work with Shannon and Heartsmart. Their pricing was perfect for meeting a grant we were awarded. Shannon has been prompt, courteous and professional through the entire process from quote to questions after purchase. A very enjoyable business shopping experience. Highly recommended to anyone who need AED supplies!"

"Amy was fantastic! With a recent order cancellation, she was the most helpful and efficient customer service rep you could ask for.

She provided information that I honestly should have known, but did not. She was quick on the payment refund / order cancellation. Overall, 5/5.

Great point of contact!"

"I talk with your customer service person Amy, she was very friendly, knowledgeable about your AED. It was nice I could talk to some about the AED before I order. Amy was able to answer all my question that I had and let me know that my AED would ship the same day I order. Amy was still helpful when I call back to see when my AED would deliver. I was very happy to see all the exact things that came with AED.
This was a very awesome experience!
I would recomend this company!
Thanks,
Alethia"

"Came quickly. Only complaint, didn't come with directions how to remove old pads. Had to figure it out"

"Today we received our Heartstart AED and it was my job to test it and install it in case of future use. The test was simple, but I decided to use the online chat feature, just to check to make sure I had done everything correctly. I had the pleasure of chatting with Shannon Engel, who was not only pleasant and professional, but extremely helpful. I ran into some trouble when I went to install the alarm on our wall box, and Shannon not only talked me through the process with thorough, easy to follow instructions, but she went the extra mile to send me an email with pictures of the step-by-step process of installation. These were invaluable. I discovered that our alarm was not in the correct place to work properly, and was able to use the pictorial instructions to move it to the proper, functioning place. Shannon was literally a Lifesaver for me today, and I appreciate her patience and expertise as she answered all of my questions. Many thanks to Heartsmart.com for employing people who are not only helpful, but are knowledgeable and take their job seriously. I have saved the customer-care numbers, and will definitely be calling Shannon in the future should I need any more assistance! Thank you to my Lifesaver Online!"

"Customer service was excellent. They answered my questions very quickly and I was able to get my order done easily and fast. Ordering online for expensive items can be scary but they were very helpful. The next day I had a problem with the shipping address and I talked to a completely different gal and she got it taken care of immediately. They did not ask for this review and I would recommend them to anyone looking for These types of products."

"Customer service did a great job responding quickly to my online chat questions, emailing me detailed quotes and ultimately tailoring an AED package best suited to my needs. I found the process quick, friendly and efficient and will definitely return in the future. "

"Easy to work with and order through."

"The equipment was delivered quickly and without any problems. great service! "

"Fast shipping, good customer service, product as expected."

"delivered right away! very satisfied."