"Customer service ruined my experience.
The company has a “worry free” 14 day return policy. The company does NOT stand behind that and there are “fine print” stipulations that are not in writing on the return policy page. I ordered a standard size dress that was a little too snug; I tried going to a tailor for alterations and unfortunately they couldn’t help because the dress didn’t have enough material to open it up. I asked for a return and explained that I’d re-purchase the dress as a custom since I was measured by the tailor. I was told they won’t return the dress and I should find a tailor for alterations and they offered a 10% discount.
I explained to them about their “worry free” return policy and that I had already went to a tailor and they were unable to help alter the dress in the area I needed it to be altered due to inadequate material to work with.
I again let them know I would be repurchasing the dress if I could return it.
They stated they could offer now 20% discount because the return wouldn’t be beneficial as there was a re-stock fee, the dress couldn’t be resold if they accepted it because all the dress are made to order, they apply a cleaning and inspection fee as well, and s&h charges fees as well.Those guidelines are NOT in the return policy page; however the dress is gorgeous and came in fairly quick after I ordered it.
I would recommend anyone ordering to order a bigger standard dress so you have room for alterations or go get measurements to order a custom dress made.
The “worry free” return policy is not so worry free."
"I ordered a mother of the bride dress it is as picture. Thank you so much. The wedding is in 2 weeks so I do not have a picture of me wearing the dress. "
"This dress was absolutely gorgeous but I ordered it custom fitted and it was way too big. I took my measurements the day I ordered the dress but when I received it, it was still too large which was upsetting. But the dress is beautiful. "
"I specifically gave my measurements so that my dress would fit and it was huge on me. Looked nothing like the picture material wise. The dress was super loose and did not fit at all. Will never buy from this website again. "
"Love the dress. The dress is beautiful. "
"Poor sizing, and not the best return process. I was unsure how true to size it was, and ended up too big. A return label wasn’t in my package, so returning my order has taken longer than needed for the the event "
"All is well. Perfect color (royal blue), quality, packaging and everything! "
"I was leary to order on line but am very impressed with the quality of the dress. I do have to have it altered in the bust however I knew not opting for custom sizing that would be the case. With that being said I can't wait to wear this dress on my wedding day."
"Absolutely adore the company and the delivery person. They listened to what I asked and put it where I requested to keep it safe. The dress is absolutely stunning and fits me perfectly for my measurements I did before I ordered. Thank you so much for giving me the wedding dress Of my dreams in the budget I had! "
"Dress came quickly and looks gorgeous!"
"Beautiful and looks better than the photo."
"The dress honestly looks like what the picture shows! Beautiful. "
"Before I purchased I took a measuring tape to measure myself unfortunately the size was a little tight of my size and I can’t really go up in size as than it be to big in the ****. I can squeeze in it but the flair thingy didn’t stay strapped so gotta loose a couple lbs lol "
"Took a while to come but finally arrived. Quality was good."
"Where else can you find a dress at a great price? This website is legit! I ordered my dress and in 2-3 weeks it came in! I’m in love with my dress! It looks exactly like the picture! When I messaged to ask questions she got back with me in a timely manner. I’m very excited for the big day! "