"I had a deadline August 2nd. Ordered from Adorama via Amazon on July 26th (after taking to Helix), paid extra shipping got it from Adorama on July 30.
Who's my next go to?"
"Recently I used Helix Camera for the first time – I have used most of the online retailers and a few regional camera stores with mostly good experiences . I had heard of Helix before but I’m not in their area. I had recently switched camera kits from Canon to Nikon and was picking up equipment for a workshop that I plan to attend later this month during a family vacation. At Helix, I dealt mostly with Roy and he was outstanding throughout. Long story short, I assumed that Helix accepted my Synchrony Sport card but they didn’t actually at the time. Roy conferred with Racquelle and she had Synchrony set the store up so that they could also accept my card and got it done in only a few days. They went above and beyond for my business and gave frequent phone updates. I have my spare body and camera bag now and that makes me feel better prepared for my workshop. Some details worth noting – they shipped the same day as the order was authorized and gave me a discount as well. I’m definitely going to use Helix again. The level of service and personal attention was better than I’ve experienced before. One last thing is that one item I was ordering was a memory card and it was not in stock. I knew that the manufacturer (Sony) had discontinued it and when Roy offered to order it I mentioned that I thought it was discontinued. He checked while I was on the phone and found out that it was in fact discontinued and was able to order the new replacement card. He thanked me for pointing it out and I bring this up because he didn’t make any assumptions or doubt what I was saying – He checked it and thanked me for the info. That’s refreshing in my opinion. Great store – Great team – Great management. Highly recommended and a big THANK YOU!"
"This was my first order from Helix. I checked resellerratings and found nothing bad. I ordered a Kodak R-27 Gray card and requested Priority Post shipment. Helix offered the best price I could find on the web. I ordered it Wednesday, it arrived at my house Saturday. I was concerned how they would package it as I didn't want the card to be bent. I was awestruck how well it was packaged: foam chips, a foam blanket, a dense cardboard backing, all within a sizeable box. All in, VERY pleased and would definitely shop at Helix again."
"My order arrived very well packed, with a layer of packing on each side, and in between the individual items. Took a few days to ship, bu nothing too bad. Helix was easy to reach over the phone, and dealt with my questions efficiently. Definitely recommended."
"I found their pricing to be excellent on a Canon WP-DC21 underwater housing for my G9. They shipped quickly and perfect communication. I really had nothing negative to say about this experience. Based on my experience I'd recommend them."
"Charged me for UPS shipping insurance when insurance is provided by UPS on values less than $100. Even with shipping charges, order totaled $95.
When I emailed them and asked for a tracking number (not provided) and why the charge for insurance, I was only provided the tracking info and the insurance question was ignored.
Added 2/1 - Paid for UPS 2nd day shipping. Item was sent signature required effectively wasting the extra money paid for shipping as I wasn't home at that particular time to sign for the package - I had no idea Helix would do differently than most other UPS shippers as their shipping requirements aren't listed on their site, only the carrier used. Had they stated they would require a signature for delivery I'd not have ordered from them to begin with and certainly won't in the future."
"They were fast, efficient, friendly, and very reasonably priced (the cheapest I found on the web). After I placed my order I received an email about when it would ship. And when I thought that they had accidentally made a mistake on my order, they were friendly, nice and offered to send out the right item immediately (though they didn't need to it was a typo on my invoice)..."
"Best prices anywhere. Shipped and delivered without any issues. For underwater equipment Helix is by far the best with regard to selection, availability and price. I Will definitely shop with them again."
"I attempted to order two nicad battery packs for a Sea & Sea YS300 Strobe (Underwater Photography Flash) that were listed on the Helix Website. A couple of days later I received an email stating that the strobes were no longer available and upon contacting Helix to find out why, discovered that they are no longer available from the US Sea & Sea distributor (A search on the Sanyo website for the Cadnica battery pack 6KR-1700SCE reveals that they are no longer listed there either). The person in the underwater photography department (sorry I've forgotten their name) helpfully directed me to contact Dan at Sub Aquatic Camera where I successfully ordered and received two custom built battery packs.
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"I'm very surprised Helix does not have more reviews or higher ratings because I received nothing but the highest quality service from them.
I won an auction via Ebay through them. They shipped my item quickly (Sony TRV18 Camcorder) and were very responsive in their emails. The camera itself was well packaged and works wonderfully. I am impressed with their committment to excellence and am likely to do business again."