- STORE REVIEWS
- PRODUCT REVIEWS
2011-12-19
1/5
"Ordered a Tamron Nikon mount lens, received a Canon mount lens, and an older version than the one I hard ordered to boot. It was clearly mislabeled in their inventory, as the bag containing the lens was marked "NK" for Nikon.
Waited about 15 minutes on hold before I was told that the lens I actually ordered was not in stock, so I'd just have to send the wrong one back for a refund (meanwhile a charge sits on my credit card for two weeks or more, from the date I ordered, in exchange for NOTHING). I was told that a pre-paid return label would be sent to my email.
What I received instead, was a printout with instructions to take the package and the printout to a FedEx store, and they'd print and attach the label for me. Great, now I get to drive 30 miles (each way) to the nearest one, just to rectify someone else's mistake? Forget it.
I called KEH back, and after another 15 minutes on hold, I was told that is just how their system works, too bad (despite the facts that numerous other online merchants have no trouble sending a pre-paid label that allows your local driver to pick up your package).
After expressing my frustration, they finally offered to allow me to ship it via UPS or USPS (whichever is closer), and include the receipt in order to be reimbursed later. Now I don't have to waste over an hour driving to FedEx (as there is a post office just a few miles away), but I still get to front the return shipping costs, and hope I get reimbursed.
These guys need to improve their return and inventory systems. What I find most annoying about this entire saga is that they apparently have no problem wasting my time to rectify their mistakes, and offered me absolutely no compensation for doing so, nor could they get me what I actually ordered.
I know most people have great experiences here, but mine hasn't been thus far, and I have been given no reason at all to give them a second chance."
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2011-12-14
1/5
"Ordered some movies on November 23, which were listed in as being in stock (and are still listed as in-stock). As of December 14, I still have not received any shipping notification, and my order still shows as being "in process." Customer service just tells me that items are on backorder, with no estimate of when they might arrive.
WBShop really needs to get their business in order, and list the CORRECT stock status of items on their site (the way most reputable online businesses do in this day and age).
I will NOT be ordering from them again, even in spite of several successful orders I have made with them in the past. Being that there is no telling whether your order will arrive in a matter of days, or months, no price is going to tempt me to try my luck again."
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2010-09-14
4/5
"Other than being pretty slow to ship out, I have had no problems with several orders from DeepDiscount. Would I prefer that they ship more quickly, of course? However, being that their best prices are often the lowest a given Blu-Ray will ever sell for new (beating even Amazon), I don't mind a few extra days of waiting."
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2010-09-14
5/5
"Directron have been a very reliable computer equipment reseller for years. I have used them for nearly a decade, and they have always gotten the job done with good prices, and reasonable no-nonsense service. They might not always be as cheap as some of their larger competitors, but the are often great for finding discontinued or otherwise hard-to-get items."
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2010-09-14
1/5
"Walmart advertised a pre-order for the Iron Man 2 Blu-Ray, on their website, and in their weekly print ad, at $15, in a group with several other Blu-Rays. It seemed like a good price, with free shipping, so I ordered one.
The next day I received an email stating:
"Thank you for your recent Walmart.com order. Unfortunately, we've had to cancel the item(s) listed below due to limited availability.
We always want your Walmart.com shopping experience to be a good one and are sorry for any inconvenience this may cause you. If you'd like to speak to us regarding your order, please call Customer Service at 1-***-***-****. We're available Monday through Friday from 8:00 a.m. to 10:00 p.m. (CT) or Saturday and Sunday from 9:00 a.m. to 10:00 p.m. (CT).
Item availability is updated frequently, so please check our site later if you'd like to order this item again."
Looking at their website, the Iron Man 2 Blu-Ray was shown as available to pre-order, only now at $25.
I called the provided customer service phone number, and was (rudely) told the the price was a mistake, too bad, you're out of luck, we can cancel your order at any time if we decide we gave you too good of a deal. Despite my demands, they offered no solution whatsoever, other than to re-order it at the higher price.
BAIT and SWITCH!
Walmart, you have earned yourself a lifelong enemy. I doubt it will have been worth saving a few bucks on your end, because I will go out of my way to make sure that nobody I come in contact with ever shops with you again."
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2010-04-07
5/5
"I ordered a motherboard from ANT through eBay. They shipped my order reasonably quickly, and provided me with up-to-date information about it throughout the process.
I was not as impressed with their packing job, as the motherboard box was just placed inside a lightly padded envelope. For an item as sensitive as a motherboard, I would much prefer to see it packed in a shipping box (hence, effectively double-boxed).
The motherboard does work perfectly, as far as I can tell. So no ill effects of the packaging, but it was far from confidence inspiring.
However, the overall order experience was good enough that I would return to ANT in the future if need be."
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2010-04-07
1/5
"I ordered a jacket which was listed as being in-stock on their website. My credit card was promptly charged, but for a week, I saw no further progress with my order.
At this point I received a poorly worded email telling me that my order was in fact NOT in stock. I asked for clarification on the "options" for completing my order, because I could not understand what they were attempting to offer me.
Four days later, a much clearer email showed up which stated: "You can either completely cancel this order or if there is another jacket you may be interested in of equal or more value (within reason) we could upgrade you to that."
I wrote back requesting the only other jacket on their site of similar functionality, which was priced $30 more. I recieved a reply stating that they'd have to charge me $20 extra just to "break even".
At this point I asked that my order be canceled. It took over two weeks from that point for the refund to post to my credit card.
If O2 had acted like many more reasonable merchants, and not charged my card until my order was ready to ship, I would have been stuck waiting for a refund nearly a month after originally placing my order.
I am not impressed by a website that can not keep track of it's inventory, charges customers for items they do not have in stock, and then will not honor their own customer service commitments."
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2010-04-07
1/5
"Dell sat on my order, showing it as "in production" for over a week, then canceled it, claiming the price was incorrect.
How is one supposed to tell if a good price at Dell is a real sale, or if they are just trying to harvest your personal information, and steal a week's worth of interest from your bank or CC company?
Fool me once, shame on you, Dell. I will not be coming back, because I know you'd be trying to fool me again."
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2010-03-25
5/5
"MWave proved to be every bit as reliable and quick as Newegg for this order. As long as their prices are competitive, I will give them business when I can, and hope that their future performance is just as excellent."
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2010-02-24
5/5
"I received extremely quick and responsive service from Kerry at Really Big Cameras. Within a couple days, I had my Photoclam ballhead, and what a wonderful item it is. I highly recommend this seller and his new product line, which offers great value in a realm of overpriced alternatives."
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2010-02-13
1/5
"I ordered a discontinued knife that their website said was in stock. Within a few days I received an email canceling my order.
Very poor service not to keep your website updated with what is or isn't in stock, regardless of how good the prices might be."
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2010-02-13
5/5
"I ordered a discontinued knife that their website said was in stock. A week went by with nothing more than an order confirmation email. A phone call got me a helpful person who said she'd look into my order.
A couple of days later, I received an email stating that the knife I ordered was out of stock, but that they would substitute a slightly more expensive version, for no additional cost. Once I agreed, the knife was shipped quickly and arrived in perfect condition.
I would have no qualms about working with Wesson Ace again."
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Merchant Member
2010-02-13
5/5
"Tire Rack did an excellent job getting a set of four tires to me just two days after I ordered, with standard shipping. The mechanic I had install the tires told me that they were the most well-balanced he had ever seen, had to check them twice just to be sure. I will definitely be buying from Tire Rack in the future, and it sounds like my mechanic will too."
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2010-02-13
5/5
"I ordered an LCD TV from Crutchfield (at the lowest price anywhere on that model over the whole holiday season), it was shipped very promptly. The TV has been great, and Crutchfield provided excellent service. I would definitely buy there again if they can come up with more great deals."
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2010-02-13
1/5
"I ordered a pair of camera lenses for store pickup one evening, and the next morning I had an email telling me they were read for pickup.
I went to the local store which supposedly had my order. I scanned the receipt at the pick-up area, and waited about 15 minutes, before a worker came out to tell me that he can't find my order.
Several other workers became involved in an order involving looking at multiple different computers, their website, and calling company headquarters. After wasting nearly an hour of my day, I was told by the Sears manager than he could not give me my order at the price I paid. He could order the lenses to be shipped to the store, but I would have to pay a non-sale price which was $300 more than I had paid.
Since I did not want to do that, he canceled my order, without asking me. I wanted to keep the order, and make a formal complaint asking that it be filled. But I guess Sears just didn't want to give me what I bought, for the price I paid, no matter what.
I will NEVER buy anything from Sears or any of their associated stores (like K-Mart) ever again. I will tell everyone I know to do the same. Sears is an outdated, corrupt company that has no business still being in business."
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