"This Company is a fraud. I placed an order for Great Night Sleep 5. My credit card was charged with the cost plus shipping in February 3, 2014. The items never arrived so keep on sending messages asking for shipping dates through there Live chat (which no one ever available to chat) but never get any reply. Emailed Jeff Brown who referred me to live chat. email crystal but mailbox always full. I am disputing the charges and still chasing my money back. Big Big Fraud.
Stay away from this company.
"
"The first order I placed with them went over fine, no problems at all. A few months later, I placed an order on 9/19/2011. As of today, 2/29/2012 I still have not received my items. The company stopped responding to my correspondence in December 2011. I called them, their mailbox is full and I couldn't talk to a real person because they "are experiencing an unusually high volume of calls". I just submitted a report with the BBB. If nothing happens in 14 days, I'm contacting my credit card company and reporting the fraud (items not received), since they have a purchase guarantee. "
"Beware of INTERNET FRAUD. I placed my order at the end of Oct.2011. Herbal Remedies took the money from my credit card account. I still don't have the product, my phone calls and e-mails remain unanswered. My order placed over 3 months ago is still in "warehouse processing mode." "
"This company also stole my money. First I received the wrong item (along with a a packing slip listing the correct item). After MONTHS of contacting them including one phone call where I spoke with someone who said he'd take care of it, I have never received my refund. I returned the item they sent by mistake which I should have kept because it cost more than what I ordered! I sent several emails and after weeks each time I heard back from a different person apologizing and saying I would receive my refund "in the order it was received". This began in September of LAST YEAR! DO NOT TRUST OR BUY FROM THIS COMPANY!!! THEY ARE THIEVES!!!"
"This company has stolen $45.74 from my checking account. Beware of this company as they are wthout customer support and will take your money and give you nothing in return."
"This company, HERBALREMEDIES.COM is a scam and they ought to be closed down. I made my order on 22nd of October 2011 and my items never even left the warehouse but they charged me anyway. They are difficult to get on phone and when I got them on eventually, they promised to return my money in two weeks but it has been a month already since I requested for a refund and now I cannot get through to customer service. STAY AWAY FROM THEM!!"
" STAY AWAY FROM THIS SITE over two months still have not recv'd all of my order. took 5 weeks for first item and still have not recv'd second. no response from cust serv, calls, emails and nothing.. once you have paid your money this company disappears off radar. cant get ahold of anybody...."
"I will NEVER order anything from this company again, I placed an order in August 2011 and as of November 21, 2011 I still haven't received my order and they won't return my phone calls nor my emails!! But they surely kept my money!"
"Placed an order in August. Order slow to arrive. When it arrived the order was incomplete.
A few weeks later the second part of order arrived and was incomplete.
I was offered refund on remaining item.
November and still waiting for my refund.
Based on my experience with this company I wouldn't place an order again. Too much wasted time and frustration.
Customer service very very slow and I found it impossible to get hold of a live person."
"Worst customer service and communication I have ever encountered. After 3 wks and no supplements, I emailed them THREE times and no response, no tracking number. Their website says 24/7 customer service. I called and the only way I got a real person was to hit the place an order option. I asked her where my order was, and for the tracking number. She said she only took the orders and to call customer service at 9 am the next morning. Called @ 9 the next day, and was told customer service didn't open till 11 am. Called back at 11:30 and AGAIN, the only way to talk to them was to use the order option. After waiting 20 minutes, a woman finally answered and said she only took orders blah blah blah. By this time I was irate and demanded to talk to customer service. Was told to press ext. 101 and got a voicemail. Called back and hit ext. 102, then 103, then 104 and BINGO finally a real live person in customer service! I told her I either wanted a tracking number or a refund. She then told me that my items were back ordered and I woulden't get my order for another FOUR WEEKS. WTF?? I got my money refunded and WILL NEVER order from this poor excuse for a company again.
"
"I liked what I ordered it was fairly priced and I received it about a week."
"Blown away by your pricing and quick delivery. Thanks!"
"This is the first time I bought from this vendor and the experience was very satisfactory overall. The product was thoroughly described, the prices very competitive, and delivery time was accurate. Besides, the product worked wonderfully"
"I was a customer of National Supplement Center and WAS not satisfied with the way the order was taken care of. IT was returned and I am now waiting to see if the fee was removed from my credit card. There was a misunderstanding and I never received any kind of response from National Supplement Center."
"Forget all the glowing reviews, there is one very simple reason why you should NOT order anything from HerbalRemedies.com. There is absolutely NO way to contact them. There is NO customer service, NONE! Don't try to use the CONTACT US WIZARD on the website. They don't respond! If you are willing take a gamble (because that is what this website is...a gamble if you will get the items you ordered) then go for it! If you would rather spend your time doing anything other than trying to track down your order or fighting to get your money back from the credit card company, then stay away from Herbal Remedies. They don't even deserve 1 Star! "