"I would recommend this site to anyone in need of any of the products that Hilason offers. Site is user friendly and the saddles are of high quality. I love the saddle I purchased from Hilason."
"I bought my barrel saddle in November of 2010. I couldn't wait for Spring so I could try out my new saddle!! I loved the saddle and it felt great when I rode in it. However, after about 5 months (and only riding in the saddle about 10 times), the seat started to come apart from the saddle. Upon further inspection, they didn't use long enough nails to hold it all together. I took it to my local leather repair shop, and they told me it would be $100 to fix it...I can't even get ahold of the company that I bought it from to fix it :( I would stay away unless you are only looking for a work saddle to use..."
"The product shipped is inferior, and the customer service is more interested in saving themselves $20 in shipping than making sure the customer is happy. I bought the GLBC100N bag 2 years ago, and have had 2 straps fail (the second time breaking my laptop case). Their customer service would not accept a return or refund, would not ship me a new strap without me paying for shipping, and were not at all apologetic for the low qualit product that they resell. What a joke."
"We had an absolutely horrible experience with Hilason!!! My husband and I ordered 2 saddles and were very excited to get them. Our current saddles fit our horses poorly and we were desperate to get these new treeless ones(we ordered the endurance hybrid saddles with a western horn and fenders)They promised us they would rush them out to us within a week, maybe a week and 1/2. Well, after 2 1/2weeks I called and they said they had been shipped. 3 1/2 weeks later I called again. I recieved a return call from the owner saying he apologized and blamed the delay on UPS and said the saddles had been sitting there for over a week!!!.... so if that wasn't aggrevating enough, when the saddles finally arrived I was pretty disappointed in the quality. The leather smelled funny, the craftsmanship was very disappointing. There was a big pucker in the leather where one of the tacks(that were rusty) was holding the leather under the pommel. Well, I figured, they aren't that expensive, so I'll try to overlook it....So I went out to the barn to try the saddles on the horses.....SO...the treeless saddles that are supposed to fit every type of horse only fit one out of three!!! VERY disappointing after waiting so long. Then my husband noticed that they sent the wrong size saddle too! There was supposed to be a 16" for me and a 17" for him! They sent us two 16". We decided that with them being poor quality, bad fitting and the WRONG size they should be shipped back. We might have even considered reordering them for the right size and a replacement for the one with the pucker but since they had already lied to us about the shipping and they also insisted on us paying the shipment cost to sent them back AND they would take $35 off our refund for shipping them TO us we were all done with this company!!!! In the end we called Discover card(what we paid for them with)and they helped us to get the return shipping paid. Hilason eventually credited back our money minus the $35 which they apperently feel entitled to! Discover card is going to pursue the matter for us...The people at Hilason(I think there might only be 2 people there, Roma and Yasir)have refused to return multiple emails to us personally. All and all it was a horrible, stressful experience and they still have $35 of ours!!! I would stay away from them. OH....and I asked Yasir THREE different times about girth size and he said my 28" girth would be fine. I had to drive 50 miles round trip to go to a tack store to get a 22" girth just to try the saddles on the horses and then drive all the way back there to return it when the saddles didn't work out!! I asked him three times so I could have had one handy when the saddles arrived! My advice...stay away from them. It's obvious they know nothing about saddles and the customer service is horrendous!!!"
"Just got my saddle and it is great! I can't wait to try it out (-:. The quality is fantastic, and the price is amazing, considering the great value. I had a different one that I tried first, but ordered it too big and had to send it back....this one is perfect. I did try the other on a ride and couldn't believe how great I felt afterward; usually my seatbones are bruised and sore for two days after riding, but not with these saddles! What a first for me! My husband wants one now, so we will be ordering another. And maybe even another in a different style for me, later on! Fast service, great product! Thanks (-:"
"We love our western Wade roping ranch cowboy trail saddle HSOS172-16. We've had it for a month but the whole stirrup leather and fender came off just after a month? I'm disappointed in this since now I have to buy and all new stirrup fender that will match!!!!"
"My 15 y.o. daughter & I were in Houston for the weekend and decided to hit some of the tack stores since our little ol' town has only 1 tiny tack store. We love going to Teskey's when we go to Ft. Worth so we wanted to see what Houston had to offer. As a disclaimer, I was unaware that Hilason is predominantly an on-line business. Initially, I felt 'dumbfounded' at the sight of the facility. It was in an office complex. I thought surely my GPS had taken us who-knows-where. After walking in, I felt surely I was in the wrong place. A young girl (Roma) greeted us then escorted us to the back where they store the saddles as well as make them. That's when she explained to me the on-line business & that their lease is up in Dec ('11) when they will be moving to a new location & have a different set-up. With all that being said, we looked at many saddles. Sooooo many beautiful saddles. WOW! My daughter 'tried out' a few saddles, then 're-tried' out a few again. Roma was so very helpful & accommodating. She even gave us a fairly substantial discount for being a walk-in customer. :) We just arrived home late last night & can't wait to try out the saddle on our horses.
To sum up our experience: we are more than pleased w/ our experience w/ their customer service as well as the beauty of our new saddle. And the price CAN NOT be beat. I'm eager to see how well the flex-tree saddle holds up to wear-&-tear. I'll try to remember to repost later after having something to report. I am anxious for future customers to get to experience doing business w/ them when they move into a new facility & have a much more 'customer-friendly showroom'. When I return to Houston, I plan on paying them another visit.
P.S. Thank you, Roma, for all of your patience & great help.
2 weeks later:
My daughter is loving her new Hilason saddle. We are very pleased with our purchase & would buy from them again. Thank you so much, Hilason. Keep up the good work!"
"I am posting this comment after having purchased a saddle from your company that could have injured myself and my horse. It was not put together with the correct type of screws. I have been speaking with Yasir who has been less than helpful. He said he would repair the saddle but I would have to pay for shipping both ways, so I am paying an additional 100.00 for a saddle thst is defective. Every chance he got he over spoke me and was disrespectful to me and my husband. I advise anybody who may buy something fom this company to think a hundred times over."
"My granddaughter and I have been using Hilason Saddles for years. We just got a new one this Christmas. It is awesome because it fits her Arab pony mare OR the big Quarter Horse mare that she rides! We love it. No more back paid for me when riding--I sit up and enjoy the comfort of the ride. We do Competitive Trail Rides--3 days rides up to 30 miles a day--no horse back issues either. I highly recommend this company and the product. They worked with me to get the right saddle and the right size. Thanks to all the staff at Hilason!! Kat Langston"
"I am a natural horsemanship trainer and I can vouch for the durability & stability the treeless saddles offer... I have bought 6 treeless saddles and not all of them were Hilasons... My last 3 were! (That tells you something... LOL)
I have put these saddles through everything! Water and traitorous trails were no match for my pony in that treeless saddle. When shoulder movement and natural carriage matters like it did for me... IT makes more things possible with less effort and give more comfort you could ever imagine!
I have rode them in the Rocky Mountains on my R.M. Pony and we showed up bigger horses who were in heavy treed saddles.(Wade)
You can't rope off one but you can do just about everything else you could encounter on the trail. Those cowboys didn't know what to make of us when we showed smaller and treeless... By the end of the day... We were bringing in the last cows and every one of them boys tipped there hat to HORSE, SADDLE & even the rider!
When I sell a horse I love...
I send them in them the best there is and that's the Hilason Treeless Endurance Trail Pleasure Saddle 16 item 270630683779... I would say it's a hybrid 4 sure! It takes the close sensation of dressage and puts the stability of a western seat with the comfort and sport feeling of a hunt-seat saddle. It's an amazing thing to experience the level of riding increase with a just a saddle change."
"Hello,
I have been training and riding horses all my life. Plus, was married to a equine veterinarian, and spent many hours in the saddle working cattle and training. Therefore, I was always searching for a real comfortable saddle. One that was comfortable for both my horse and myself. I personally own 3 Hilason saddles of my own. In my opinion the Hilason flex saddles are one of the most stylish comfortable saddles I've ever owned especially for the price. I own both Quarter Horses and Gaited horses these saddles work on them all. I would highly recommend Hilason saddles to anyone. Thanks Betty Wagner"
"VERY helpful on the phone. Chaps shipped within hours of the order and arrived on time. I needed them in 3 days for an event and they were here a day early. They are exactly as promised. I teach customer service for a large corporation and therefore have some lofty expectations. I highly recommend Hilason. Thanks"
"Thanks for prompt service."
"Pad was recieved fast and in great shape. Have only used it once so far, but appears to work very well with the treeless saddle I purchased - no sore points. "
"Terrible experience! First saddle broke first ride. Replacement received and was acceptable. Purchased a second saddle that had a huge burn mark and patch on it. Sent both saddles back and waiting on a refund. Still waiting for the refund."