"THE order ending in 93 was an english bridle. we wanted a bitless bridle, but misordered it. We called hilason to find out about returns and were told to ship it back, and when we had our tracking # to call and they would ship the one we wanted! I WAS AMAZED!! we included shipping for new bridle and we had it before they had theirs back... WOW THANKS VERY MUCH for trust and amazing customer service!! 10 stars and an A+ for service and service. We will use Hilason again for any tack needed>"

"Even through difficulties with ebay (that had NOTHING to do with Hilason) customer service was awesome. I couldn't be happier with how quickly they've gotten back to me via email, the live chat on the website was a wonderful feature- the customer service rep even went into their inventory to look through and find what I was looking for.

This is the second saddle I've bought from them and no matter what anyone else says, the quality is great for the price and their service is second to none."

"I am very pleased with the purchase of my new Hilason 18" treeless saddle. I received my saddle a week after I called and ordered it. It is my 2nd Hilason treeless saddle that I have purchased, and as with the 1st one, I couldn't be more pleased with the quality of the saddle. As for comfort to both my horses and myself, I doubt that I will ever purchase another treed saddle. In June, I went to Michigan and rode the 250 mile shore to shore ride. I made the whole 250 mile ride in the first Hilason that I purchased, with not one single episode of sore back or even girth sores for that matter, on my horse. And as for myself, I think that I was the only person who wasn't complaining about aches and pains. I highly recommend Hilason treeless saddle to anyone who is having a hard time getting a treed saddle to fit their horse. I also want to add, that since I have been riding in my Hilason treeless saddle, I no longer suffer from knee pain, nor burning feet. Thank you Hilason!!!"

"After a delay either caused by my credit card or Hilason (it was unclear to me the cause), the rough-out seat bronc saddle arrived. My son is pleased with the fit and it appears to be of decent quality, especially considering the value.

The service was prompt and courteous when I called to find out about the cause for delay of the shipping information and it was handled immediately, with a shipping email received the same day I called.

Will it last as long as a bronc saddle that costs three-four times as much? Only time will tell. As of today...my son and I am happy enough."

"Very happy with this merchant! Good products and great people to work with."

"I really like the saddle and so does my horse, she seems to do better since I started using it. I use the saddle for Team Penning and it really holds me in on quick turns and stops. The only thing I don't like is, I have ridden a 15" saddle all of my adult life ( I am 67 years old ). I bought a 16" as they reccomended and I wish I had gone with a 17" with such a high cantle the saddle is a little too tight. I would reccomend trying one of these saddles before buying it as I may end up selling this one and buying a 17".
Jim Orrok SR Mountain Home, AR "

"I purchased a beautiful silver parade saddle from Hilason. It is truly magnificent and one-of-a-kind! The workmanship is exceptional with a silver horn, pommel and cantle and numerous silver conchos and other silver decorations on the rest of the saddle. The matching bridle, tapaderos, serapes and breastplace are equally beautiful. The company was great to work with and shipped it very quickly. I believe it was a great value for such fine workmanship. I highly recommend this merchant!!!"

"I ordered the 3D cowhide/skin hair on rug. I recieved it very fast and it is in excellent condition! We are very pleased with this item, in fact, we like it so much, we are afraid to have anything happen to it so it may get hung on a wall. Thank you again for your very friendly and prompt service. "

"love doing bussiness with them correct handling and shipping .
shipping was very fast..looking forward doing bussiness in the future again thank u "