ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.21/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.47/5
Customer service:
4.06/5
Return/Replacement policy:
4.36/5
Featured Review


Verified
5/5

2020-08-08

Flawless

"Great product at great price, quick delivery, excellent notifications and prepared for return should one need it.
So glad they have such great stock as well.
Don't bother with anyone else, I ordered elsewhere first and shoes I received were used. This company, Holabird clearly has the integrity many others lack.
Will be ordering future running shoes from Holabird!
"


Verified
5/5

2020-08-07

Always

"Always a good shoe at a fair price arriving when it should."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-08-05

"Very good service and quick
Fulfillment.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-08-05

Thanks.

"Product and experience met my expectations. Thank you "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-08-03

Holabird is a great sporting goods store:

"If you're looking for a large inventory, competitive prices knowable staff and great sales, Holabird should be the number #one choice for online shopping.
I discovered Holabird sports years ago and have never been disappointed.
With my most recent order, I paid $54.00 less on a pair of Mizunos than that of a competitor.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-08-03

Shoes arrived on time with no hassles

"I ordered a pair of New Balance extra-wide tennis shoes and they arrived as scheduled with no hassles"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-08-03

Excellent Service

"Really smooth transaction. Could not be more satisfied"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-08-03

Wonderful

"Really got me my order fast, I’d order from them again soon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-08-03

Perfect running shoes

"I bought this for my daughter that runs and has narrow feet. It fit perfectly."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-08-01

TC

"Excellent company to deal with."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-08-01

Got what I wanted fast

"Ordered shoes and it was shipped quick"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2020-08-01

Hi cost to return. Service fine.

"I have forgotten how expensive shipping can be. I ordered shoes that were delivered very efficiently however there was a caveat by the manufacturer to get a half size smaller due to the wide toe box. I followed their guidance but still found the shoes too big so I planned to exchange for another half size smaller. The cost to return was $20.00. If the exchange doesn’t fit that would be another $40. to return the second pair. That’s $40.00 out of pocket and no shoes. I will attempt to cancel my order and get a refund and try a different brand from a local dealer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2020-07-31

Great products, Great company... could have gone one step further in this case though

"I ordered a pair of shoes from Holabird. When I received them they looked great and felt good, but were a little large. So, I called to see what I needed to do to exchange them. They told me that the exchange would be free and I could use the paperwork in the box to return those I received and to mark what I wanted in exchange. I did that and expected to get a smaller pair of shoes shortly. Instead I waited and hadn't heard anything from them so I replied to one of the emails I'd received during the order process. I got a response that they didn't have the size shoe I'd requested and so they refunded my money. They said I should have gotten an email that told me that. It's possible that I missed that, but I didn't see one. Still, I didn't want a refund... I wanted a pair of shoes. I guess it's going above and beyond.. but, I would have liked either the person I talked to when I asked about exchanging the shoes to have asked what I wanted to exchange them for to have looked them up and told me then that they were not in stock.... and, then to have given me some other options. Or, rather than to just refund my money for someone to have contacted me to see if there was some other pair that may have interested me. I'd think this would be worth the money to Holobird as well. I did end up ordering another pair from them of a different brand. But, they could have lost this $100 order. So, if I were a manager there I'd find someone that was good on the phone and have them contact anyone in a situation like mine and have them call to see if there was something else that they might want... If they are a $15/hour person or so they would only have to be successful on one call for every six hours or so they work to be worth the effort. Still, I know this is not the norm... I just don't see why it wouldn't be done. Holobird still has excellent products at excellent prices. So, I look forward to my next pair of shoes arriving shortly... and, I hope they fit."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-08-11
A rep from Holabird Sports, HolabirdSports, has responded:

“Thank you for your review and for your order! We value your business and appreciate your feedback as we work to better the customer buying experience. We apologize for the lack of communication with your order. This issue is being addressed right away so it does not happen to you or other customers in the future. Thank you for the positive feedback at the end. We hope to serve you again soon! ”


Verified
5/5

2020-07-31

Order was receive

"Order was received as expected. I chose the free shipping and of course it takes a little longer but was received as promised. My first experience with Holabird was great so it seems they are making good progress in satisfying customers expectations."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2020-07-31

Love the sneaks and Holabird Sports

"They had a great selection of sneakers to choose from and thorough descriptions that helped me pick the perfect pair! They shipped for free, arrived quickly and fit perfect! "

Detailed Review Benchmark + -
Overall product shipping and delivery process