ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.21/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.47/5
Customer service:
4.06/5
Return/Replacement policy:
4.36/5
Featured Review


Verified
5/5

2020-07-20

Since I don't remember any details, means there was smooth no problem experience.

"Site robust, checkout worked without a glitch. Cannot comment on shopping experience, since I came from google search for Garmin Vivo active 3 because price was the best. Bought it. Done. I like efficiency."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-20

Very responsive

"Bought a tennis racquet and there was delay and immediately called me."


Verified
5/5

2020-07-20

Great price, quick shipping

"Very happy with the service, price and shipping"


Verified
5/5

2020-07-20

Easy & fast

"I had a great experience & would recommend Holabird to others. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2020-07-19

Items never arrived on time

"I have place two order already and neither of them arrived of time, in fact 1-2 months late."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-07-20
A rep from Holabird Sports, HolabirdSports, has responded:

“Thank you for your review and for your business. We sincerely apologize for the unfortunate delay of your orders. When your order processes and we see that your items are not available for delivery the same day, we call you right away to notify you of the delay and when you can expect your order to arrive. Your first order was delayed a week and delivered within the following week. Your newest order was shipped within two weeks as well. It should have arrived this Saturday the 18th. We apologize that your orders experienced these delays but with the current pandemic, manufacturer restock times are off as most of them are working with minimal staff as are we. This is no excuse. We try our best to deliver your orders in a timely manner. We value your business and hope that you give us a second chance to deliver you a better / faster shopping experience! ”


Verified
1/5

2020-07-18

Gamma stringing machine sent me is USED!!!

"Gamma stringing machine (X-6FC) I received is USED!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-07-20
A rep from Holabird Sports, HolabirdSports, has responded:

“Thank you for your review and for your order. We sincerely apologize that you received a stringing machine that appears to be used. Stringing machines are drop shipped directly from the manufacturer's warehouse to you. We will be reaching out to the manufacturer to work on a resolution in getting you a stringing machine that is brand new. We appreciate your patience as we work to resolve this issue for you right away! ”


Verified
5/5

2020-07-18

Always a Pleasure!

"Holabird actually didn’t have my strings in stock. Instead of prolonging the ship date with no notice, Holabird immediately called me to let me know that they already ordered the strings and that the order would arrive a bit later. They even gave me the option of changing my strings at no charge. My racquet was strung perfect and shipped the next day! It really is always a pleasure to order from Holabird!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-07-17

Great fast service.

"Great fast service........."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-07-17

New trail shoes!

"Great service and good footwear!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-17

Excellent service always.

"Quick delivery and exactly what I wanted. "


Verified
5/5

2020-07-17

Great experience

"Good price, fast shipping "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-17

Great price and fast delivery!

"Less expensive than Amazon and fast shipping, what else could you ask for?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-07-16

Fast delivery and responsive after sales team

"Nice store and cool people, I bought two shoes but I need to exchange one of them cus it runs too big (Hoka Shoes)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2020-07-15

"Stil have not received my order. Should have known there was no stock at time of order ."


Rep reply posted 2020-07-16
A rep from Holabird Sports, HolabirdSports, has responded:

“We sincerely apologize that we were unable to fulfill this order for you right away as expected. When we noticed that your order was unavailable at the time of shipping, we called right away to notify you of the delay. The manufacturer then notified us again of another delay. This is not an excuse. We apologize that we are unable to deliver your order in the time frame promised. For the inconvenience, we will be refunding your shipping costs. We apologize again for the delay and appreciate your patience as we work to get you your order as soon as possible! ”


Verified
5/5

2020-07-14

Excellent experience

"What's to say? They had a Brooks shoe that was disappearing elsewhere, good price, and delivered 2 pairs quickly. Shoes in perfect shape. I would definitely try them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process