"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"Ordering was very easy and I received my shoes quickly. The shoes are great and the price was the lowest!"
"First and last time I shop here. I ordered an Oncourt Multitube Ball Tube (59.95 + shipping). The website claims it picks up 30 Pickleballs. It doesn't work -jams after 3-4 balls every time. I called the company and they insist that I have to make a video, send them an email with a full description of the problem, and then I MIGHT get a refund. The product does not work as advertised, but instead of easy returns like most of the online vendors I use, they make you work for it. The operator claims it's the policy of the distributor because it's drop shipped. That is hogwash, Holabird Sports is the one selling a product on their website that doesn't work. They should take responsibility for returns. I'm not a happy camper. Side note: My wife and son are both Certified Pickleball coaches. This company may have received a number of referrals to their students if they were a standup company."
"Bought a pair of shoes as a gift, but the gift was not needed, so I had to return them. The customer service department was very understanding and responsive to my needs, and I received a very timely refund. 1st class company."
"Good product. In good time."
"Holabird offered me $8 off my next order so I ordered again. Within a few hours I got an email saying delivery would be delayed 5-7 days and offering options. Later that day a real person called, apologized, and offered me the same options. Although I wasn’t happy about the delay, I appreciated how they handled it. "
"Excelente….. Good service .."
"Nice to find an online retailer with product to sell, rather than back orders "
"Easy navigating, easy check out, product came on time as described, Thank you!!!"
"Great service, great price!!"
"Always good service and products"
"Ordering was simple and the shoes arrived in no time at all. I have been very happy with this company!"
"I've used Holabird since the late 1980's and have only good experiences."
"Ordering was very simple and easy! "
"I read good reviews and that made me visit the place but I would like to give them 2 stars based on my visit. Staff was friendly but I felt like they were focusing on only specific customers. I was helped once and then they never checked back on me like they checked on some other customers. I was told they would assess everything including your gait and arch type and help you choose the right fit. But I felt completely neglected. Place was very busy and I understand they were occupied but I wish they had checked on me like they did on few other customers. Unfortunately they lost one potential regular customer which I’m sure they don’t care much about as they already have a good number of customers."
"Easy to order and came on time with no issues "
A rep from Holabird Sports, HolabirdSports, has responded:
“Good morning and thank you for visiting our store. My sincere apologies for your less than perfect experience. We certainly strive to ensure all of our customers have a positive experience. I have passed your review along to management but in order for us to follow up could you please email us at info@holabirdsports.com and provide your contact information so we can follow up. Please reference Google review and BH. Thank you and have a good evening.”