ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.71/5
Chance of future purchase:
4.85/5
Shipping & packaging:
4.66/5
Customer service:
4.63/5
Return/Replacement policy:
4.70/5

Verified HomeAdvisor Shopper
Verified
4/5

2018-01-25

"Not very impressed. Said it found 3, but only listed 1."


1/5

2018-01-25

HomeAdvisor will NOT help their customers if there is a problem!!

" Home advisor won't stand help if the customer has a problem with the contractor hired. I hired a painter and he made a huge mess in my home, paint on my carpets and hardwood floors, wall paint on the baseboards and baseboard paint on the walls. Left tons of places where you could see the old color thru the paint. Missed lots of spots. Scuffed up my walls with their ladders. Didn't finish when we pointed out the issues. Didn't completely cover the paint on the window frames and spindles. When confronted he threatened to come beat my husband up!! We paid this guy a lot of money and we were totally ripped off. Oh and he promised to use Sherwin Williams paint and I picked out a SW color. After they were done they left a portion of paint which was Glidden!!! He claimed he never promised us to use SW and always used what was on sale!! I did some checking on this guy and he is an ex felon. Been in prison twice!! And both his sons who he had painting with him were felons!! And I left these guys alone in my home twice!! HomeAdvisor is supposed to do background checks and they failed to even do that. When I told them all this they told me they were going to kick him off but then never did and refused to return my phone calls. They let whoever pays to advertise thru them be on there no matter what. What a nightmare!"


Rep reply posted 2018-01-25
A rep from HomeAdvisor, HASupport, has responded:

“Hi Brokendreams, We're sorry to hear you had this experience with a pro. Amongst other things, a pro must pass a background check in order to be allowed on our network, please feel free to find more info about that process here: https://www.homeadvisor.com/screening/. We take these matters and our screening process very seriously, please send your contact info to emailus@homeadvisor.com and a rep will reach out to assist you. -HASupport”


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-24

"Home advisor has given me choices and qualified contractors to choose"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-24

"I have found several pros to do a variety of projects and have been more than satisfied"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-24

"Great response time, work done in timely manner and cost was reasonable"


Verified HomeAdvisor Shopper
Verified
3/5

2018-01-24

"Very good but it seemed to take a long time to finish"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-24

"The site was quick and easy, very user friendly. I quickly found the profit was looking for and hired them."


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-24

"Worked well doing good contractor"


Verified HomeAdvisor Shopper
Verified
1/5

2018-01-24

"I only got one contractor while looking for five or six bids"


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-24

"Home Advisor is usually reliable. Previous contacts have been favorable."


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-24

"I believe HomeAdvisor needs to research their Pros more before adding them to the list"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-24

"HomeAdvisor was AWESOME! They took care of everything that i needed to have a pro come and clean my carpets. I got the date and time I needed without any trouble, talked to the company they found and have an appt day after tomorrow. I couldn't of asked for this process to have been any easier, No hassle, no stress, no problems..... I will definitely use HomeAdvisor again! "


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-24

"Home advisor is a quick way to find professionals for specific projects you may be in need of."


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-24

"Prompt service with a qualified contractor."


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-24

"I look at HA for suggestions but google for more reviews. It’s confusing to know what to select for someone to call vs just wanting to know their ratings"