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Product & services pricing
4.71/5
Chance of future purchase:
4.85/5
Shipping & packaging:
4.66/5
Customer service:
4.63/5
Return/Replacement policy:
4.70/5

Verified HomeAdvisor Shopper
Verified
3/5

2018-01-23

"On the whole it’s a good site. I think it could be improved visually, but it’s a good resource for someone like me who is new to the area and needs work done."


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-23

"I was frustrated because the start reading was given for each pro, but then it didn't connect to actual reviews from verified customers."


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-23

"Great. I will explain more once services are done"


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-23

"I have left number of messages with your contractor about the job I am seeking help with and I got a call back from one that said that somebody would be with me in three or four weeks"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-23

"I hired M@H Gohan tech Solutions and Mark did a perfect job. It was having a good friend coming over to help fix your computer problems m"


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-23

"I am a little confused about whether the professionals will contact me or if I have to call them. It doesn't seem consistent, I prefer to have them contact me."


Verified
1/5

2018-01-15

Hidden fees for pros

"HA do not want to tell you about all the fees up front, until they took your credit card number. All you told about is 348$ annual fee, at the end machine telling you about additional fee of 60 every month, after firs month. Total become over 1000.00$ annually and it is before you have to for "leads" (jobs).
HA "leads" are from 12$ to 26$ in addition to any fee w\out guarantee that you will get that project.
For my self I decided to stay with another middle man company ,for similar services they charge much smaller bit/lead price ( from 3$ to around 10$), 1 000 000.00$ insurance, no annual fee, no hidden fees.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2018-01-23
A rep from HomeAdvisor, HASupport, has responded:

“Hi Stan-45965, We apologize for any confusion, you control your lead flow which controls how much you spend annually. The additional service for $60 a month is optional and will not affect your account with us should you decide not to keep it. We're happy to address any questions or concerns you have about our pricing, please call Customer Care at 877-947-3639 to speak with a rep. -HASupport”


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-22

"It is the first time I am using it and find it very resourceful I will be in contact with some contractors tomorrow"


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-22

"When you ask for a numerical entry (like a zip code) the numerical screen should be first up"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-22

"First time I did not like hire the roofer did not care for the second time great experience would recommend the person who works with me"


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-22

"It was ok. I don't think the projected cost is helpful without more description"


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-22

"Businesses were closed today we will try tomarrow."


Verified HomeAdvisor Shopper
Verified
3/5

2018-01-22

"Home advisor is great,but I want the job on it's way to being accomplished before I fully judge"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-22

"It’s great. I am using it quite regularly. However I would like to be able to close my projects on my own. And I would like more options to find the service I am looking for. There were two projects I couldn’t find a listing for. Garbage Disposal Replacement and Tile wall demolition and repair. The garbage disposal replacement i ended up giving to amazon along with product purchase. The tile wall demo - I was able to hire through HomeAdvisor- but it took some finesse on my part - but caused the HomeAdvisor system to pair me with the wrong pros. I made it work."


Verified HomeAdvisor Shopper
Verified
1/5

2018-01-22

"The Pro who contacted me had attitude problem/argumentative. Terrible customer rapport."