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Product & services pricing
4.71/5
Chance of future purchase:
4.85/5
Shipping & packaging:
4.66/5
Customer service:
4.63/5
Return/Replacement policy:
4.70/5

Verified HomeAdvisor Shopper
Verified
5/5

2017-12-22

"So far I've been very impressed about the services I got. Hone Advisor has been great full help with my projects."


Verified HomeAdvisor Shopper
Verified
2/5

2017-12-22

"Alright, not what I expected. Thought would give a little more details of organizers I was looking for. Don't like to give my email out. Would be nice if you offered text option to correspond to possible people I want to hire."


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-22

"Provide a choice for full lists rather than only providing one name."


Verified HomeAdvisor Shopper
Verified
1/5

2017-12-22

"Sorta confusing. Not sure."


1/5

2017-12-21

Home Advisor has not taken the seriousness to address a recent ratings dispute.

"Home Advisor has not taken the seriousness to address a recent ratings dispute even though I supplied all documents clarifying the results of it to just simply removing the rating from my web-page with them concerning this Irate individual in which I sent to Home Advisor via email to resolve, and their lack of addressing this in the proper and fair manner has resulted in this allowing to give irreparable damages to the image of my business. I am in the process of reconsidering my membership with Home Advisor."

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Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2017-12-21

THEY GIVE OUT YOUR PERSONAL INFORMATION!!!

"I contacted HomeAdvisor for a handyman/contractor in the area. Within a minute I had a call from a nice man and he was able to do the job I hired him to do. That's not the problem I had with them.
The problem I'm now having with them now is that after I submitted my request, I began getting calls asking for me by name but looking for a handyman. I brushed off the first call but then came a steady stream of them. They were giving out my name and home phone number to anyone looking for a handyman! I received multiple calls from all over the state. The reason I needed a handyman in the first place was because I had a home invasion over the weekend and needed repairs to my front door. I was home alone during the break in! Terrifying! So I turn to someone I think I can trust and they end up exposing me even further to God knows what now! This is not a small thing people! This is a HUGE error giving out clients information like this!!!! They better hope nothing happens to me as a result.
Again, just to clarify. The handyman worked out well. That part of the service seemed to work just fine for me but it's clear they don't really do much screening of these individuals since they had me listed as a HomeAdvisorPro!
After having been violated in an unimaginable way, I reach out for assistance to a company that claims to be dependable and safe in your time of need and am violated again! Very disappointing!
"


Rep reply posted 2017-12-21
A rep from HomeAdvisor, HASupport, has responded:

“Hi ChristineMcBride, We're sorry to hear about your concerns, your contact info is only sent to the pros you've been matched with. We're happy to place you on our Do Not Call list and look into this matter for you if you send your contact info to emailus@homeadvisor.com. -HASupport”


1/5

2017-12-21

Does not follow through

"Used Home advisor to find a paving company for my driveway. Bottom line is the guy ripped me off of my deposit. I contacted home advisor and they tried to reach out to the home pro. Since the home Pro never replied to them Home Advisor told me there was nothing they could do. I told them that was the issue. He avoids contact since he got my money. Tried to start the claim up again about a month later but since the home pro was no longer affiliated with home advisor anymore they told me they could not help. Nothing but a scam. When I see their commercials about trusted home pros and they do background check it makes me sick. Currently there are at least 5 people I know of that got scammed, not just by the local paving contractor but by home advisor and their claim on TV and how thorough they are. I continually tell everyone I know to avoid them and stick with the friend networks, opposite of what home advisors TV ads are. More reliable."

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Likelihood of customers making future purchases
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Rep reply posted 2017-12-21
A rep from HomeAdvisor, HASupport, has responded:

“Hi JocelynRoy, We're sorry to hear you had this experience with a pro. As we are a source of advertising for pros and not a legal entity, there are limitations to the power we have over a pro. We take our screening process very seriously and we're more than happy to further discuss your experience in addition to these other five individual's concerns. Please call Customer Solutions at 866-786-8474 or send info to emailus@homeadvisor.com to speak with a rep. -HASupport”


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-21

"Very pleased with all 3 professionals we used.All did a great job @ a reasonable price."


Verified HomeAdvisor Shopper
Verified
1/5

2017-12-21

"The contractors (tree and termite) were terrible. American o street control caused me a lot of stress. They never called to update me on arrival time. It took a lot to prepare for fumigation. My car was packed and ready to go. They had given me a window of 10:00 to 1:00pm. I called at 13;45 pm for an update. She called “the boss”. She tells me that his phone goes directly to voice mail. At 1:15, I called back asked no for an update. Unbelievably poor service personnel. I told the receptionist to tell the boss to call the owner (it was then 1:30 pm) call within 15 minutes or I’m cancelling. Someone with a Hispanic accent named Tony called at 1:45. He said they had trouble with a client and the he would be at my place in an hour. I said “oh no”. I have zero faith to n your work quality and wotk ethic. I your kid him that he could have called me hours ago to let me know. Mind you, Sdge had already turned off my gas. I am so disgusted with HomeAdvisor."


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-21

"Byron Kissel installed wainscoting in my powder room this week complete with a new paint job. He did an awesome job. He is very particular and respectful of my home. I can't say enough good things about Byron. I highly recommend him to anyone wanting a quality job. Thanks Home Advisor."


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-21

"The information provided was very quick. I had 2 contract s call me"


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-21

"Was looking for someone to repair our dishwasher. Was able to find a service, but will not do anything until after the Christmas holiday."


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-21

"Easy to use and to locate a contractor with a very quick response back from a local contractor who provided a quote and set a schedule to perform the work."


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-21

"I am in a double wide and my needs are different than that of a home with a foundation. I would like to know the pro knows the challenges of a mobile before contacting them Otherwise, I love the pre-screening, I have been totally satisfied."


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-21

"He was very professional and know exactly what to do to fix the problem"