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Product & services pricing
4.77/5
Chance of future purchase:
4.69/5
Shipping & packaging:
4.42/5
Customer service:
4.47/5
Return/Replacement policy:
4.46/5

Verified HomeAdvisor Shopper
Verified
5/5

2017-08-08

"Need to make it ckearer that you are not scheduling an appointment for them to come to do the work when you pick a time and day!"


Verified HomeAdvisor Shopper
Verified
5/5

2017-08-08

"Very good experience. The contractor contacted us promptly."


Verified
1/5

2017-08-08

beware!

"As a former subscriber and merchant affiliated with home advisor I can attest to the fact that their is no pre-security research into the merchants they use as in their stable of recommended contractors.
What you can be assured of is that, as a consumer, you will be charged an additional $50.00- $100.00 on your project, depending on the sub-charges home advisor demands from their list of
recommended contractors. Your actually better off relying on your local phone directory. Consider your savings.
"


Rep reply posted 2017-08-08
A rep from HomeAdvisor, HASupport, has responded:

“Hi John, We're sorry you feel this way. We absolutely screen our pros and encourage you to find more info about the checks you went through here: http://www.homeadvisor.com/screening/. Additionally, lead fees are relative to the size and scope of the project and each company will handle their business expenses differently. We're happy to address any other concerns you have, please call Customer Care at 877-947-3639 or send info to emailus@homeadvisor.com to speak with a rep. -HASupport”


Verified
2/5

2017-08-07

The rewards program is a lie

"I have used HomeAdvisor for 3 projects now. I have been 100% satisfied with their service. The problem is this:
They promote a $50 rewards program.
They DO NOT have any intention of paying out on this promise.
I have now called 4 different times. I have been put on hold. I have been passed around, dropped and left in voicemails that do not accept messages.
If you are using them with the assumption that they will do what they say BEWARE.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2017-08-07
A rep from HomeAdvisor, HASupport, has responded:

“Hi Adamh-6536, We're sorry to hear this, we absolutely pay out on our rewards program and want to make sure you receive it if you have met the criteria. Please send your contact info to emailus@homeadvisor.com so we can locate your account and make sure you are taken care of. -HASupport”


Verified HomeAdvisor Shopper
Verified
5/5

2017-08-07

"Great service. Very user friendly."


Verified HomeAdvisor Shopper
Verified
5/5

2017-08-07

"I like this website for this reason. To check out contractors. I did have one bad experience with a moving company Condor Movers. Everything was handled great with the guy until pick up of our items--they were in a rush and didn't log in that they received some of our items and then upon delivery they were horrible. Would never recommend this company to anyone. the move was for my daughter and her husband is in the military and that is one of the things that they were bragging about was how well they handle military families. HORRIBLE and very sad."


Verified HomeAdvisor Shopper
Verified
5/5

2017-08-07

"I am so pleased with Home Advisory in helping us to find our pro that we hired. We are just starting our project & are excited to complete it."


Verified HomeAdvisor Shopper
Verified
4/5

2017-08-07

"The home advisor was great. They put me through with a plumbing company who took all my information and said someone would contact me but no one did."


Verified HomeAdvisor Shopper
Verified
5/5

2017-08-07

"Found a contractor to fix my oppor"


Verified HomeAdvisor Shopper
Verified
5/5

2017-08-07

"I was pleasantly surprised by the ease of use of the mobile site, the options in service providers presented to me and the expediency of the responses of the service providers to my inquiry. Both servic providers I employed were excellent! Highly recommended HomeAdvisor."


Verified HomeAdvisor Shopper
Verified
4/5

2017-08-07

"Negative. Used it once. Received absolutely horrendous service from your pro and you won't let me share the review because I didn't hire him. Well if the experience is negative before the point of hiring, how do you find kid rate that? If a consumer had posted what I wanted to post about this contractor, I never would've contacted them and wasted over a weeks time!"


Verified HomeAdvisor Shopper
Verified
5/5

2017-08-07

"Very good, very pleased with service."


Verified HomeAdvisor Shopper
Verified
5/5

2017-08-07

"I am pleased with my results from using Home Advisor. I am new to having to hire someone to get things fixed around my home. So farthe companies that I have hired through Home Advisor have been excellent. I feel confident in your advise and suggestions. Thank you."


Verified HomeAdvisor Shopper
Verified
5/5

2017-08-07

"Great help when you need it most!"


Verified HomeAdvisor Shopper
Verified
4/5

2017-08-07

"Some one need to contact the customer. In a timely manner"