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Return/Replacement policy:
0.00/5

Verified
1/5

2014-08-18

"I purchased a vanity on 26-July 2014 which was to be delivered within 2 weeks. I called several times to get a delivery date, no respond. I emailed them on 11-Aug and received this response:Hope all is well at the time of receiving this email. I received an email over the weekend from Avanity stating that the Freight charge for delivery over to your zip code will be about $250.00 more than what we normally pay. As I reviewed all of this information with my manager he agreed to pay for another $100.00 out of our cost meaning that you would only have to pay $150.00 for the delivery. Please let me know if this works for you so that we can get this order to you as soon as possible. The order would take 2 more weeks and cost an additional $150.00 for FREE DELIVERY. My husband is handicapped, the delay of this item was a great discomfort for him. I cancelled the item and they have not credited my account after a week. They should have told me 2 weeks ago so that I could have cancelled instead of waiting to try and get more money out of the sale."

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Pricing of products and services
Likelihood of customers making future purchases
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Verified
5/5

2014-08-18

"Quick Easy and saved some cash!"


Verified
1/5

2014-08-18

"they sent the wrong sink, I have called and emailed, its been 3 weeks, and I havnt recived the the corect sink, and a label to return the wrong one, I got two phone messages to call a guy, but he never never answers the phone when I call. I even emailed them photos, showing it was the wrong sink with an explaintion letter, the same day I recieved it, I am still in limbo here!! i just want the correct sink and to return this wrong one! I wouldnt buy anything from them If I were you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-08-17

"Everything was delivered on time and in great condition."


Verified
1/5

2014-08-17

"No delivery and no tracking info"


Verified
5/5

2014-08-17

"Easy ordering and shipping!"


Verified
5/5

2014-08-17

"Super quick and great service for every order!"


Verified
1/5

2014-08-17

"The sink arrived broken. I submitted a return request, but have received no direction as to what to do. Should I return it? Keep it? When will a replacement be sent?"


Verified
5/5

2014-08-17

"It was my first time order and I am satisfy. Hope it will be smooth late on as well."


Verified
5/5

2014-08-16

"Product was on back order, but I was kept well informed as to progress re completion of my order."


Verified
1/5

2014-08-16

"Cancelled O/L order of item that website indicated was in stock, when in fact it had to be ordered from manufacturer. Ordered instead from other O/L dealer."


Verified
5/5

2014-08-16

"fast shipment, good deal ++"


Verified
5/5

2014-08-16

"Fast shipping! Item exactly as ordered."


Verified
4/5

2014-08-15

"The product itself is in good condition, was packed very well, and is exactly what we ordered. When purchasing the product, the website indicated they still had one in stock, but it turned out that they didn't and we'd have to wait for it to come back in stock. The email we received saying this indicated we should hear further details within 24-48 business hours, but we did not, and I had to call to find out more."


Verified
5/5

2014-08-15

"Great price, quick delivery!!"