"On Aug 3rd I ordered a sink and the website it was in stock and would ship out in 1-2 days via ground. At that time I got an email thanking me for my order. On August 7 I sent them an email asking for a tracking number...no answer. By the way, when you log into your account they encourage you to email thier help desk. On the 10th I had to call them and sit on hold to confirm they had shipped it but they did not have a tracking number for me. I called them back the next day to get a tracking number and I received my sink on the 13th. I got the sink as they said which is good but their total lack of communication and me worrying if I was going to get it is the reason for 2 stars."
"Price was excellent , delivery was fast and product was as advertised. Very pleased!"
"i purchased a product by model number and it showed up rather quickly as ordered. How great is that!"
"Super FAST delivery. Very pleased with this purchase. Best price I found online."
"Fast shipping quality products no hassles "
"my card has need charged, but I have not received any order update and I don't think my product has shipped. I would have expected status updates and shipment before now. "
"No problems great service ."
"Arrived within 3 days of ordering. Packaged very good, and arrived in perfect condition. Love, love , love !!!!!!!"
"Bad experience in the fulfillment of my order. When I ordered my item, the website indicated there was one in stock. After a couple of weeks without any communication regarding the fulfillment of my order, I opened a ticket with customer support. Customer support indicated they contacted the manufacturer and informed me that my item should ship within the next 24 to 48 hours. More than a week later, still no communication regarding the fulfillment of my order. I called customer support and this time was told the item is on back order for another three months. Highly unlikely that I will every utilize this retailer again!"
"I REALLY ENJOYED MY EXPERIENCE... WORKED OUT PERFECTLY. Maria S Rodriguez was a great help and answered all my questions. Then was very quick to follow up."
"The mirror i received was broken and the material its made off is very cheap."
"Just what I ordered and on time. Love it!"
"Order arrived perfectly. Extremely satisfied. Fast shipping!"
"I purchased a composite sink from Home Perfect. I left the box untouched until my installer arrived 2 weeks later to install it. He pointed out a crack, to me, that runs from the outer rim down the inside of the sink. The installer did not install the sink.
I love the sink, and I called Home Perfect to ask them to replace the sink with one that isn't damaged. They said that since I didn't call within 2 days of receiving the shipment that they wouldn't do anything about it. There is nothing on the outside of the box that says anything about this policy. How would I know this?
I am very disappointed with this company, but will give them the benefit of the doubt regarding their customer service if they will just replace my sink."
"The item was shipped in 2 days and arrived in perfect shape. "