"My order was extremely late and I did not receive any emails or other form of communication from them. I emailed them to ask about my order and no reply. I ended up calling just to find out they did not have my item in stock and where waiting for the manufacturer (the website said they had 4 in stock). "
"Easy to navigate the website "
"Product was as advertised and arrived in a reasonable time and in great condition."
"Looking for a kitchen sink, I found one on one of the big name plumbing websites. My daughter found Home Perfect. The price reflected a notable savings, so I ordered it, it came as promised. Good Job."
"ask your customer service department....i've written enough about this. "
"Good grief, really? We're giving reviews on whether or not an internet vendor shipped the item they said they had. A review on how they performed shipping what we've purchased. Okay, here it is. I ordered an item from Home Perfect. I used Google to look up the item I wanted. Google said Home Perfect had one. I placed my order for the item. I paid for the item via PayPal. Home Perfect received their money. They shipped the item I ordered. The item arrived a few days later. There you have it. They must be the greatest thing since aerosol cheese. "
"Ordered a sink, drain stopper and undermount clips. Unfortunately, only the sink arrived, despite the fact that Home Perfect showed that all items were shipped. I had to pick up the other parts locally as I was on a deadline to get the sink installed, so I couldn't wait for replacements. After some back and forth with their customer service, they refunded the parts that were not received. "
"Prices very competitive, ordering smooth, delivery great"
"Very easy to order, pricing was best I found and delivery was very timely. "
"My item eventually arrived in great condition. The delivery service from AM Trucking was prompt and courteous.
My only problem was that I was billed immediately after ordering my very expensive item but heard nothing from
Home Perfect about expected delivery date. After a couple of weeks, I finally emailed them to get information on
my order. It would be better if they contacted me about expected shipping/delivery date even if that date is three
to four weeks away. It all ended up good, I love what I ordered and yes, I would order from Home Perfect again."
"sloooowwwwwwwww deliverryyy"
"I'm leaving a positive review because in the end they did take care of me, and I saved several hundreds of dollars on Hansgrohe bathroom fixtures. Given the middling ratings, I knew going in that customer service would be a challenge, and they did not disappoint.
I also knew from reading reviews that ship times would be really long, so I purchased all the fixtures months in advance. To Home Perfect's credit, every one of the shipments came within the delivery timeframe promised - which was 3-4 weeks for most Hansgrohe items. This wasn't a problem; but keep in mind that you may have to budget extra time for imperfect merchandise.
There were a few items that arrived that were clearly used before. A shower head had some water and oily substance on it. The worst offender was the tub spout rough, which was in really rough shape and dirty as well. Of the 4 RMA cases with Home Perfect I had, the first one was very quick and reasonable follow-up within a week, and the other 3 took surprisingly long, with me needing to follow up every week to check on the status. Those returns took between 6 and 8 weeks to resolve. Every other online retailer I've worked with has resolved issues within a week, most within 24 hours.
If I had to do it over again, I probably would because I like to save money. However, my recommendation is making sure that you have plenty of time and patience and know what you're getting into."
"Everything was great! Thanks!"
"Shipped very fast and very easy transaction. Sink accessories options right at the finger tips so very helpful!"
"In my search for a bathtub I was looking for someone who had items in stock. Home Perfect indicated there were three in stock of the this model which I ordered Sept.19, 2017, and changed the stock number to two. However, on Sept. 22, 2017 I was told via e-mail that this bathtub was not in stock and could not be delivered until mid November. I answered their e-mail requesting that the in stock item I ordered be shipped. Home Perfect also billed my credit card the day I placed my order even though they did not have that item in stock and were informed I was not interested in a Nov. shipping date. I finally got a credit to my account on Sept. 26, 2017, after more snide e-mails. G. E."