"Bought a product with them through Amazon. The product was missing a piece. They insisted that everything was included and said that I was blackmailing them because I left them a poor review on Amazon. They charge a 50% restoking fee. DO NOT USE THEM. Incredibly unprofessional and shady practices."
"They accuse their customers of fraud when they find out about the insane return policy which is NOT CLEARLY DISPLAYED at point of purchase. Like many others here, exact experience. Trying to return a new and unused item, without any luck and a completely bogus policy that verges on a total scam. Disgusting company. Don’t know how they sleep at night, especially in times like these!!!!"
"Awful. Never received the product nor was contacted that it had shipped. Now they are attempting to charge me 19% restocking fee and a $300 reshipping fee! No return fees were detailed at time of purchase and appear completely arbitrary. I am not paying a dime and will take them to court if necessary. "
"ships fast, i would recommend the to a friend"
"Terrible customer service. Company is not willing to work with their customers. Tank took nearly 2 weeks to arrive in an oversized box for a small tank. Item did not fit and this company charges full shipping which I understand but a 35% restocking fee too? Do not buy them at all if you value customer service. Do yourselves a favor and buy locally and don’t waste your time dealing with this company. "
"I ordered a tool from Home plumbing that does not fit the description they provide. The "new product" showed up in a box but not in the original packaging. The packaging was in the box with the tool. They will take it back for a 50% restock charge. Terrible attitude when discussing the return, basically telling me I'm a liar in regards to the packaging and my reasoning for return."
"I purchased a water heater booster that was labeled as a 3/4" water connection. It was in reality a 1/2" water connection with a 3/4" adapter on it. This means all flow downstream from the water heater would be restricted by this 1/2" booster. I told Home Plumbing about this misrepresentation and they said I could return it for a 50% "restocking fee", also deducting $15 for return shipping, all for an item smaller than a shoebox. The item also appears to be used or refurbished because it had a few thousand hours logged on the usage meter, and this item did not mention anything about prior usage on the website when it was purchased. Stay away from this company, believe the terrible reviews."
"they charged my card immediatly, it took me two weeks of emails and phone calls to get it shipped. what they shipped what not what was advertised. when i called they told me to send it back and sent me a label with just an adress on it. then, I received a bill from the manufacturer that drop shipped the item for them. still not resolved. STAY AWAY.
update after returning what they sent that i did not purchase they only refunded part of the amount claiming i did not return it in its original shipping .. thank god for cameras and video cameras right? they will be reported for fraud."
"Price couldn't be beat. Super fast shipper"
"It showed in stock and It shipped within a few hours, WOW!"
"Order the item and it arrived quickly, as described.
Great product. Great Service.
I would recommend to a friend."
"They sent the wrong item. Instead of a fireplace they sent a bottle of faucet wax. The tracking info shows the package arrived at a UPS depot somewhere in Pennsylvania before THEY called UPS to have it returned to them. Then they charged me $145 restocking fee for the $20 wax they shipped by mistake. Customer service never answers a call or returns a call.
A real bunch of crooks, scammers, and losers. I wish I had read the reviews on this site before doing business with them."
"I'm surprised that they have a store on Amazon still. They lie about the product being in stock, then lie that they've shipped the product and then they lie again that they will ship to you another item as the previous item was "lost by carrier". Y'all been warned. "
"Horrible customer service and return policy."
"Sent a defective part which was subsequently installed then drywalled and tiled. Would not even help find a replacement. Were rude when I tried to get help. Do Not Use."