"Your online process is broken and needs attention. It shouldn’t take 11 days from the day of purchase for a customer to get their parts in. It’s 2024, Your turnaround time is well below market standards.


"

"The ordering process was very simple and easy. The estimated delivery date prior to ordering was not very accurate. Robert Lawler the Parts Manager was very helpful when I had questions. Shipping cost was outrageous. $22 shipping for a $11 part. Last thing... what normally would of been a 2-3 day delivery... it took 7. Kinda lame but all in all, it was positive."

"I ordered running boards from Hoselton and the experience was great in terms of the product and how I was treated by the parts department. Well Done!"

"Excellent responsive service as usual. I love that I know what to expect each and every time I come into their establishment."

"Excellent and fast service"

"The parts department is always helpful in finding and choosing the parts I need. This is not an easy job as part numbers become obsolete and are replaced. "

"Easy, fast. friendly staff. "

"I needed a part for my RAV4. I could not determine the correct part number from the Toyota Parts web site. I called Hoselton parts department. Dave answered and was great in finding my part as well as recommending another part to go with the repair. I purchased the parts online and then went to Hoselton to pick it up. Great experience with Dave."

"I purchased a part. I had to go out of town so my wife went to pick it up. She arrived and asked where parts department is. The response she received from a salesperson was dismissive and unhelpful. She went looking around for the parts department. She asked someone else if she could
Pick up the part since it was already paid for. The handle was jiggled by the employee and said, “its closed.” There was no politeness. No description of hours of when to come back. Just a dismissive answer. "

"The part ordered fit perfect, no trouble with installation. I wish the dealership was closer, I'd buy my next car from you.
Thank you again."

"I am still waiting on my 2nd key fob 5 weeks after purchase. This is not on Hoselton."

"Super smooth parts purchase and experience. Ordered online (saving 20%) and available the same day within hours. Jason was great. What's not to like? Will be a return customer without a doubt."

"either because of lack of clarity on toyota spare parts website or mistake on vendor end, I received the wrong front wiper insert size for my rav4. i needed a wiper insert for the 26" left front wiper. instead, got the shorter 16" rubber. sigh! what do i do????"

"Salesman could not make a decision on his own, He had to leave 3 different times to check with his manager. His manager then came out for hard negations, he then left twice, and finally came back with an acceptable deal. (must stay
strong and be willing to leave) Also, some add on Toyota accessories are over priced!, can be purchased on-line through Toyota at a fraction of the price. (see wheel locks)"

"oem product with excellent customer service
Thanks"