"I purchased favors for about 300 $ and I got the wrong items and there was no way to reach them via email or phone they have a machine answering your calls and you will never be able to talk to anyone I sent a lot of emails and called hundreds times without being able to get any response . "
"ORDERED MURANO WINE STOPPERS ON NOV. 11, 2017, FOR CHRISTMAS PRESENTS!!! NEVER RECEIVED ANYTHING!!CHARGED MY CC IMMEDIATELY!!! CALLED AND CALLED-NO ONE WOULD PICK UP---LEFT MY NUMBER--NO CALL BACK---EMAILED---NOTHING. AWFUL!!"
"We called them several times to know about our there, they never picked up the phone, always we left them messages and until we never received a call back from them. Also we emailed them and nothing. We will not deal with this peolple again. Also I just checked up our order in their web site and shows "REFUNDED" so that means, I think they are refunding the money, but that it is amazing, they never sent an email or call us to let us know why they didn't complete the order. What kind of company is this. I read another reviews about customer service and their statements are the same. I RECOMMEND EVERYBODY BE CAREFUL WHEN YOU DEAL WITH THIS COMPANY. Really horrible. "
"I ordered 25 gifts for an event that I am having there is no customer service or do they send you any information about your order do not buy anything from this company this is a warning to everyone they don't care about the customers at all. They don't call or email you back so don't bother."
"I placed my order and never received a confirmation email of my order. Never was sent an email about shipment. Package showed up quick but I was missing an item. I called left a message. I emailed a few times. I tried live chat no one was ever available to chat. I even went to their facebook page and sent a message. No response ever. Terrible way of running a business. I'll never order from their site again. Hoping my financial institution helps me get some money back on my missing item. "
"Despite some of the negative reviews, I ordered silk screened mason jars for my daughter's wedding, since hotref had such a variety of printing and for prices better than their competition. I got the jars blank unfortunately, so I called customer service. I spoke to Dennis, who helped me with my order, personally made sure everything was correct, and offered me the blank jars to keep if I wanted. I received the correct order on the expected delivery date and they look beautiful! Shout out to Dennis for all your help! I highly recommend Hotref! Just give yourself enough time so you don't have to worry."
"Unreliable, inefficient, and fraudulent!
We ordered luggage tags about 50 days back with a specified due date. Upon missing the deadline, we tried communicating by phone and email only to be given the runaround. They never replied to any of our emails, and we have yet to receive the shipment. They have taken our sum of money, and have yet to deliver the service.
I have repeatedly asked for some sort of feedback and have gotten nothing. The worst experience ever and would not recommend this website to anyone.
The order was made on August 12 give or take a couple of days, it was shipped August 28 by USPS. We are September 30, 2016.
They might be friendly over the phone but friendly does not get the job done. "
"Bought these to use for wedding favors , Our theme is beauty and the beast so A rose was the perfect choice . They Are very nicely boxed and made for. The perfect favors very pleased ."
"This place is a piece of work. I had ordered a few items for my daughters 3rd birthday party and I didn't get them on time. Mind you I paid extra for 2 day shipping. I called I spoke to a lady about returning directions and she told me she had to talk to her supervisor and would get back to me by the end of the day. Did I ever get a call or email? No. So I called again. I emailed again no response. I will never order anything from here I will tell everyone about my experience. I am very unhappy with the service this place provides. DO NOT ORDER from hotref.com! It's a scam!"
"**Look Elsewhere**
Did not deliver on promises for due date even though they were given over 12 days.
Customer service Rep David lied about things we discussed (through email), made excuses, and avoided emails.
Overall a disappointing experience considering our school spent over $4,000.
"
"It started out well, but in the end, they shipped us the wrong order. I sent an email with back up emails to show the exact product we ordered and they refuse to respond. I sent another nice email but asked what their solution was going to be to get us the order I paid for, and still NO RESPONSE. It is very unprofessional to ignore a customer. They also charged me for shipping AND used my company UPS account I gave them for shipping, so we have been billed twice for shipping. They should be trying to rectify the situation instead of ignoring it. Mistakes happen, but they need to own it and fix it."
"I am very satisfied with the exceptional customer service and overall professionalism of HotRef.com. They upheld detailed communication with me throughout the ordering process and were very friendly and responsive to all my inquiries. The shipment arrived in great condition and in a timely manner. I would definitely order from this company again. Thank you for providing me a great experience!"
"Fast & Easy! These will look great holding my escort cards!"
"The incorrect item was shipped; however, the problem was resolved very quickly and the customer service reps were very friendly."
"From the moment I placed my order I was informed of its progress every step of the way. I wasnt left guessing and hoping. Communication is the key and you get 100 % from me for you service and courtesy. "