"I had issues with my account, and Miss Bell took the time to figure it out for me. Great asset for your Team. Great attitude! Thanks again for the help. "
"easy to use site specialized for my business (Hampton Inn)"
"Customer service- was great!!"
"Good service. Very helpful."
"Website is easy to use, products are beautiful. I wish they were less costly and that the turnaround time was faster. "
"Customer service is always quick and helpful. HotelSigns.com makes it easy to find what I need so I can get back to serving my guests."
"Cassandra was awesome. I had not placed an order in sometime and she got me through the glitches. Thanks Cassandra!!"
"Everything was easy to submit and order"
"Having to call to place an order on our account is a bit odd, also that I cannot just talk to someone via that same phone call or email to place the order. Time consuming. Will probably be using other vendor moving forward. "
"Why would your company charge credit card processing fees for $1.98 on a $56 order? That is shear highway robbery.
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"I was stumpted and "chat" was able to help me. TY"
"Olga was the best! She was patient and very resourceful. "
"Contacted customer service and the rep was exceptional"
"It look a little long to get my order, but was well worth the wait. They look amazing! Thank you."
"NO WEBSITES CHARGES A CREDIT CARD FEE TO USE THEIR CREDIT CARD!!!!!"
A rep from HotelSigns, SignArtisan, has responded:
“Thank you for taking the time to leave your feedback with us! We recently updated our policy to charge a credit card processing fee, as many companies these days do. You will find that this has become a standard practice among businesses. We understand that not all customers will want to pay this additional charge so we have added the option of eCheck payment which has no fees attached. You may consider using this payment option going forward to avoid the credit card processing fee. Should you have any questions or wish to discuss further, please feel free to reach out to our customer service team at cservices@hotelsigns.com. Thank you for your business!”