"We've used hotels.com twice for hotel rentals, and we've been really satisfied with how easy it is to use, the price match guarantee, and package deals.

My only complaint would be that hotels.com sends a LOT of emails on a regular basis. It would be nice if you had specific things you could subscribe to."

"Hotels.com is by far the easiest way to book stays in any city. Quick rates, good comparisons and very helpful customer service associates. I won't use any other service when I am traveling."

"Excellent way to book hotel in advance. Good descriptions of room offered and good deals too. Then right before we left for vacation, Hotels.com emailed us about the reservation and included the weather forecast for the area where we were going. A great perk is that for every 10 nights booked you get a free night."

"I like Hotels.com, it is simple and easy to use online booking tool. I like the picture part which allow me to take a look at inside of the rooms carefully.

Room rates are reasonable;
Huge hotels selection;
Nice customer services;
Professional booking processes;
Quick response for problem solving;
I love it, can book hotels at Hotels.com forever.
"

"I travel a lot. Sometimes I change my mind and go a different direction or to a different country. Usually, where ever I am, I use Hotels.com. Last year, I needed a last minute booking at a hotel in Kona, HI. I went on to the hotel websites and couldn't find a thing. I even went to the desk at one hotel and they said they had nothing. SO, I went out to my car, pulled out my computer and checked that hotel. One room left. I booked it. THEN went back inside and got my room that they said they didn't have. I have booked in Jerusalem, England, Peru, and all over the southwest of the U.S. Best prices and reviews I can depend on to help me find what I'm looking for. Just wish I could figure out how to download it onto my Blackberry!"

"Provide a lot of choices, its very informative, excellent reviews (useful). Very good prices and truthfully information."

"Hotels.com has been my go-to website for hotel reservations for over 10 years. I always check the other sites and hotel sites but never find a better room rate. Hotels.com makes it easy and has a ton of choices."

"Hotels.com is a life saver! They are excellent on there hotel choices and even a last minute trip they provide great options.
Information, driving directions and local area information-
I can't say much stress is taken out of the serches with hotels.com
"

"Customer service is horrible! I had an issue with a trip I booked over the phone where I was supposed to qualify for a nook and get a $50 gas card, approximately a $200 value. The customer service rep I booked the trip with assured me that I would get both upon completion of my trip. I got NEITHER!! When I called to complain/ask where my items were, I was told the best they could offer was a $100 credit voucher that had to be used/completed in 3 months! I wasn't happy with that, so I was told to complain and submit my case to the corporate office, which is the same location of the manager that was offering "the best he could do". It took a couple of weeks for the corporate office to "answer" me via email that the voucher was the best they could do. It then took almost a month for me to get the voucher. BUYER BEWARE!!!"

"I have used hotels for just over a year now and if consistenly proves to outshine other hotel sites I have used in the past. good prices are to be found and to prove this I have only had to stay in two budget hotels in the past 16 months."

"Started out great booking through hotels.com. Booked though them with the promotion for a $25 gas card. Had some trouble on line so I called. I was told not to worry, I would get an email on how to apply for the gift card. Didn't get an email right away so wrote and was ignored. It was communicated later that I would get the email after my stay. Let it go until I stayed at the hotel and upon my return was expecting an email within a few days...it never came. After about a week, I wrote. No response. Wrote again. Had to write a couple times and wait a few weeks before I got a response apologizing for not responding. Wrote and gave them the info they requested (name, dates, confirmation number) and waited. Was told they didn't have the 'code' that was to be entered when I booked. I said I know as I was having difficulty so I called and was reassured that I would get an email telling me how to apply. As you can probably guess, several dozen emails later (most of mine ignored), I was told there is nothing they can do. I said there were plenty of choices open to them. Haven't heard since although I'm still writing thinking they will make it right. I will never use them again - ever, and tell everyone I know to be careful if they do use them but try to convince them not too. Unbelievable."

"Loved Hotels.com! They promise 'Price Match Guarantee' in their homepage and I really thought that was only a marketing thing but it actually works! I booked a hotel at Hotels.com and a week later the nightly rate was cheaper - I called them and they reimbursed me with the difference! :O"

"I am a regular user of Hotels.com, I have not had any bad experiences to date and have probably booked about 4 really good deals with them. I have had no drama with payments and the hotels that I have been to have met the descriptions on the site. Generally very happy with the service. "

"I made reservations through Hotels.com for a hotel in Houston because I was going to a wedding. The hotel I reserved had a mix-up at the time of check-in that was going to prevent them from being able to fulfill my reservation. I called in and spoke with a supervisor at Hotels.com and they were able to get me accommodations at the hotel right next door (which was much nicer). The hotel was more expensive than the one I originally booked, but Hotels.com did not charge me the difference and they also worked in a free room upgrade. I will use Hotels.com for all of my booking needs."

"I have booked few reservations from Hotels.com but after my today's experience, I would like to warn all by customer friends that before you use this cheat site, make sure you understand all the conditions. They mention price match guaranty but they will never do and finally you will be harassed.
I booked 1 night stay in Niagara falls from Budget in hotels $105/room and I got some coupons to apply too. finally I paid $210.13 to these guys. Later on I went offical site of Niagara falls (www.niagara-usa.biz) to book attraction tickets. I realized that prices of same hotel is way cheap $79.99 so I thought calling hotels.com to do price match. 1st customer care person has put my call on hold more than 20 mins after hearing all the issue. After verification she was ready to process refund based on her total $190 which was still $5 more of total price of official side. When I request to refund based on actual difference, she again put my call on hold and never comeback. I had called again from another line and here I have been told that since I applied coupons, they will not do any refunds and they asked to read some 5000 lines terms and condition. Guys based on this experience I suggestion would to just beware from this cheat site.

This information of coupon is not eligible for price match is absolutely false as following is the details of hotels.com give to customer when they go to price match page

Q. I used a coupon / discount voucher when I made my original booking, can I still claim under the guarantee?
A. Yes. We will use the total discounted price you paid and compare this to the lower price you found in order to calculate your refund.

So they are very fraud in terms of price match and I want all my online buyer friends to be aware about these cheat cops."