"I do believe I’ve been scammed. No one will get back to me bar one email with a load of gibberish in it. Unable to cancel order or change to the product I should’ve ordered despite the email I got which said it’s actually not in stock and I’ll need to wait a few weeks. Please stay away from this website"
"I am so sorry I did not research this company before shopping with them. They are beyond pitiful. I ordered three items and only received two. I contacted customer service and was advised to send an image of the items I received in error and I would be sent a prepaid label to send back the incorrect items. I tried to explain that I did not receive items in error and was only trying to get the item I ordered. I received the same response. After two more attempts, I finally realized they have no intentions of actually helping me with my issue. They pretend to misunderstand what you are asking so they don't have to help you. I paid for these items upfront. I sent them an image of my invoice and they did not respond. This is not customer service. I should have researched before I shopped. I should have been suspicious when I saw they did not accept Paypal. Please do not give your money to this bogus company unless you want to give money away. Save yourself the aggravation. I certainly wish I had."
"Do not order from this company, they do not respond to any customer service issues. They do not return calls, messages or online messages. They shipped my order to someone else and I received that person's order, since we did not get a response from this company we had to ship each other's order to swap them, which cost quite a lot, considering what I spend on shipping, I could have purchased these items cheaper else where. Finally when I got thru to them after calling daily, multiple times per day for over a month, they did not want to help me, they were very rude. I will neve buy from them again. When I called my credit card company to dispute charges, they told my CC company that they shipped my order to me and it was delivered to the address that I provided, this is a lie since they shipped my order to someone in a completely different state, that person called me when she received my order."
"Ordered expensive talc as a present came nicely packed and quick delivery to the UK
Would use them again, highly recommended "
"first off the prices are just AWESOME only because you aren't getting it at that price. NO MATTER WHAT YOU DO you will be stuck paying them for something YOU AREN'T AWARE OF so just avoid the entire process ALL TOGETHA and not purchase from this site. perm at $6.36 MY ONLY ITEM i purchased to realize it was almost $16 bucks. so i canceled RIGHT THEN AND THERE ONLY to discover there is a restocking fee-ARE YOU SERIOUS plus 10% of the refund amount is that even right kuz the restocking fee is 20% so is that a total of 30% so what's the point at this point? THAT'S STRAIGHT SUM B/S!!! messaged and phoned no reply they said one business day ITZ BEEN THREE and if your great aunt phoned me SO DID THIS COMPANY via email -NO! via text-NO! did anyone phone me direct? NO! horrible customer service. my debit card was charged BUT there's no invoice sent to me or reversal charges BUT the incident did occur. the 24 hour get back to you NEVER HAPPEN. $15.31 is what i was charged.............for something i agreed to of $6.36"
"*** Edit *** I have been contacted on the 15th of march, saying my product would be shipped at the of the week. We're the 16th of april and I still havent received my products, any money back or any follow up. So beware everyone.
Very disappointed and unimpressed with the whole process. Made an order with them and my package arrived with 3 out of 6 products missing. I have reached them to correct the order or to check if it was sent in 2 packages. I was asked to send pictures of the invoice and the box, which I did. The invoice has different marks next to the products that I received compared to the one missing. Haven't been able to reach them again after sending the pictures and no one has gotten back to me. So yeah, totally do not recommend to anyone, lost money, time and my hair been looking like hell forever waiting on my products or my money back. "
"i wish i read the reviews before buying anything. "
"Worst company ever placed order they took my money then sent me an email saying it shipped when actually they just created a shipping lable still no package and have sent several emails daily as this is only way to contact them per they dont offer any other ways and I just keep getting generic emails someone will respond in 24 hours um that's was days ago still no response worst service ever and really think this company is fraudulent "
"I bought an item worth 400$, they send me wrong item and it dose not work. I email that every day, so they just ignoring you. Why I didn’t read reviews before I purchased , Worst company ever,shame on them"
"Contacted them via their email on packing slip to arrange for a return, since they give no instructions on the packing slip. Got an automated response that said they would review my email. Did not hear back from them so after a few days I called. Had to leave a message. Provided full contact info. Never heard from them, except several weeks later received automated email from them asking for a review from me. I obliged."
"I placed an order on the 19th of October 2020, paid the $52 (yes $52) shipping cost and my order only half arrived.
I have sent multiple emails via their "customer service" contacts and not once have I received a reply other than the generic "we received your email"
When you pay hefty shipping costs, you expect the items to be delivered.
I would give them NO STARS if I could, I am completely furious.....
Should anyone from HOB actually see this - Order 1562544. First "request' - 141374 19th December, 27th Dec & 8th Jan. SECOND request -148339 8th Jan"
"I have ordered my products close to thanksgiving (Nov. 30th) and we are done with Christmas and I still haven't received it. I have sent several emails and called multiple times but no response. The have already charged me for the order but no sign of knowing when I will receive it. The tracking number they have provided doesn't update and customer service just says "sorry for the inconvenience". It is Jan 11th, 2021 and I have no clue when I will get my order. They are blaming it on USPS, I have ordered so many things online this holiday season but haven't had a delay of 40 days and not sure how many more days it will take to finally receive it. Very bad customer service."
"I ordered 2 hair clippers more than 4 months ago but I have not received them also this company is not able to answer my emails. Shame on you."
"If I could rate this a ZERO STAR I would. There is no communication from anyone at this business!! Purchased and item and I would like to return it. It's never been opened or used so no issues there. I have emailed three times, and called countless times only to get a voice-mail that is FULL so I can't even leave a message. Beware... this company is a JOKE!!"
"The item didn't ever arrive. They have ignored my emails asking for a refund. I get so bored of everyone blaming the pandemic for everything. Other businesses are brilliant. DO NOT USE. BETTER COMPANIES OUT THERE AND CHEAPER BY THE TIME YOU PAY THE TAX!"