"I cannot give 0 stars. Now I was told that I would be refunded but House of Beauty world is playing games and doesn't want to refund me in full although they said that they would. I was sent an email that there would be NO RESTOCKING FEE. HE TOLD ME REFUSE THE PACKAGE AND THATS WHAT I DID!! I'm done. I do not even want to speak to that rude disrespectful man again. The management is horrible.
You guys be careful. Make sure that you pay with Amazon pay or go through your credit card company if you have a good company to help you fight them. Their customer service is horrid and they try to take your money even after you sent the item back and they promised you they would refund you fully. They lie. Find another company that will respect your purchase and your patronage. I should never have to go through all this. "

"DON’T BE LIKE ME!

The recent reviews left for this business have to be staged man. Cause HOB is a joke. Before ordering anything from them...just go ahead and call their number listed on Google. Legit business are able to be contacted by telephone..or even email... but HOB is very unprofessional and not legit at all.

I went online to their website which looked legit..paid for a few items and was even sent a tracking number for my items. For whatever reason..every time I’d go to track my package...the day would go up another day. So I checked it October 10, it said package would be delivered by the 15th. Then I’d check tracking on October 16th, it would say delivery would be the 16th and so on. Now it’s saying the 27th or something.

After calling it rang, no answer. No call back. I emailed requesting my order to be canceled and a refund. Several days later, I get an email saying I will be refunded 11 bucks when I spent 50. Umm..yeah they’re weird. So I reported they’re business and now am in a dispute. Don’t be like me! Either order legit or just go to the store yourself!

Later y’all! "

"I have been trying to get a hold of this company since July because I have not received my order 1449181 they will not respond. "

"WAITED A MONTH FOR PRODUCT... BEING IN AUSTRALIA I EMAILED THEM WITHIN HALF HOUR OF MY PURCHASE TO LET ME KNOW IF PLUG WAS AUSTRALIAN OR IF I NEEDED AN ADAPTOR. NO RESPONSE, EMAILED AGAIN 2-3 DAYS LATER, NO RESPONSE. THEN THEY WANTED ME TO REVIEW THEIR SERVICE AS I RECEIVED AN EMAIL SAYING THEY HAD DISPATCHED MY ITEM. (WHAL CLIPPERS) I GAVE THEM A CRAP REVIEW AND WAS SO FRUSTRATED THAT NO ONE HAD CONTACTED ME. IT FOR A BIRTHDAY GIFT!!!! ANYWAY I ENDED UP GIVING IT TO MY HUSBAND AS A FATHER'S DAY GIFT INSTEAD. COOL! HE'S A PAST HAIRDRESSER SO HE WAS RAPT TO SEE NEW CLIPPERS. HE OILED IT AS NORMAL BEFORE FIRST USE. WELL, SMOKE STARTS COMING OUT AND IT'S OVERHEATING. NOT NORMAL!!! EMAILED, FACEBOOKED MESSAGED.... STILL NO RESPONSE. I'LL BE REPORTING THESE GUYS 100% "

"They sent me the wrong order and refuse to engage to get it sorted out. Endless emails/calls over three weeks...NOTHING. They owe me $75 and will not do the right thing. Endless reviews say customers have the same experience. Crooks."

"I placed and got charged on June 10th and received an email on the 23rd notifying Me, my order had shipped. The tracking a month later still shows only a label has been created! They took my money and scammed me! I will be disputing this with my bank. Buyers beware!"

"I have compared their prices on wigs compared to other sites and they are way HIGHER! I'm talking 10-15 dollars higher. That is too much! I understand the cornavirus has caused delays in mailing but it has picked up and I have received things shipped from CHINA faster than from this company! I order from shophairwig.com! They have shipped my orders out like the next day! House of Beauty is a NO go for me!"

"Placed an order with a 20% coupon and upon closeout they removed the coupon and charged full price. 2 weeks of emails and calls later, not resolved. None of the 4 phone numbers were ever answered at any time of day (must have called over 20 times). Not a single email was ever answered. While I called within several times within 24 hours after ordering, I was unable to every cancel or alter my order. There must be someone at the company. Got the credit card company involved to cancel the order but finally decided to just **** it up and lose the $50.00. Will not buy from them again. You shouldn't either--they are a true risk for money loss."

"Don’t order from them; they are scammers. They owe me a refund, and I have been waiting for two months. They ignore my emails. Believe me, watch out because they might scam you, lol they scammed."

"I ordered some items over a month ago. They were charged to my card I have yet to receive any of them. I received an email three weeks ago saying it was shipped with tracking information below and all the tracking information had was that a shipping label was made. I have contacted them by email and by telephone which they won't answer. Avoid this company!!!"

"I only received half of my order almost two months after making it only to find out that half of the stuff had been sent. It’s now three or four months after and I STILL haven’t received the other half. There was a paper in the box that said they would send me an email when the rest and I haven’t heard ANYTHING"

"This company stole money from me. I made a large order before the COVID-19 pandemic. I only received part of my order which included a hand written note that the rest of my order would be mailed Friday. What Friday that would be was not given. I have called and emailed numerous times that my order was never completed. No One has contacted me after almost 3 months. They marked on their site order delivered, but never completed the order. They are simply thieves using the COVID-19 pandemic as a cover to avoid making contact with customers to resolve issues.

"

"charged but never shipped "

"Got my package and I was missing 2 items in which the paperwork they send said I was gonna be refunded. Waited a week for my refund and nothing, proceed to email and call them multiple times and no answer whatsoever. 2 months had pass since the packed arrive and I still don’t have my refund."

"I ordered my hair products May 30th received them June 28th I get it COVID19, but to wait patiently and not to receive my full order or my refund of the missing item. Then I left emails ,tried calling no response. The reason why I gave them two stars,because I really like the two out three products I received. I will look to buy from another vendor even if I have to pay more.I rather pay more for a product than to receive bad customer service. I value my money.My order # 1407549"