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Return/Replacement policy:
0.00/5


5/5

2002-09-04

"Was going to place an order for some USB2.0 gear (cards and external drive cases) And came up with a Pricewatch advertised total of $88 before shipping. Much to my surprise, they wanted to charge another $57 in shipping! In my book, that's called -FRAUD-"

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4/5

2002-08-08

"Overall a good experience with them. Only complaint is with the profit on shipping they charge. They advertise some of the best prices on the net, but after shipping charges it is really only about what everyone else is charging for the total of the order. May purchase from them again depending on prices."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
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N/A
Web site being easy to use
Speed of web site

5/5

2002-06-04

"Excellent experience! Ordered an OEM hard-drive. On-line ordering was easy and straight forward. Advertised price and shipping costs were competitive. Item shipped as expected and arrived on time. E-mail confirmation sent for both order confirmation and shipping. Would order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

bji
5/5

2002-05-28

"I had an excellent experience ordering from House of Computers. I ordered 5 different components (CD, DVD, HD, video card, and sound card) all as part of the same order; my order was shipped the next day and arrived on time. Everything was well packed and all parts arrived as ordered. The prices were very good as well. The shipping charge was pretty hight but anyone who does mail order on computer parts over the internet already knows that the reseller's profit is often made on the shipping. So I don't sweat it, I just look at the cost of the parts + shipping as a whole and look for the best deal. Even with the high shipping charge House of Computers' prices were very low and like I said, my order arrived right on time and in perfect condition. I will definitely consider House of Computers for future orders."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-05-28

"After seeing the comments from this website and after ordering I became a bit scared. The package shipped when it was supposed to ship, it arrived viz UPS when it was supposed to arrive, and was able to be tracked the entire way. When the box arrived, the 5 USB zip drives that I had ordered were still in the box from Iomega, and the serial numbers matched those listed on the box. The boxes were unopened retail boxes. I still have concern over the number of "poor" ratings for HOCT, but they came through in a pinch, and I saved about $300 over anyone else. This S&H charge was a bit high, but with their prices being so much lower than anyone else, it was worth it.
The only problem that I really had with this company is the customer service, or lack there of. I called to verify that the product was actually in stock (as other comments were that only partial orders had been shipped) and a very gruff 'yes' was given, without truely knowing if the person was looking or not. After a few more questions, I decided not to push too hard, and order online. I would not recommend talking to someone, and if there is a problem, then it's going to be your fault, not theirs.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is consumer focused
Is easy to do business with
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-05-02

"Good company. Easy transaction. They emailed order confirmation immediately along with UPS tracking information. Very quick shipment and also included paper invoice when products arrived. Thanks House of Computers. We will surley do business again soon!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-04-28

"Repeat customer, great service with excellent prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-04-26

"Purchased Several items to assemble computer for my kid as birthday gift. I got excellent prices. I called many times for tech support of House of Computers. Good Prices and support.
Will order again and recomend to my freinds.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
N/A
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-04-22

"Bought a 40 gig 5400RPM Hard Drive. Great prices and fast shipping. Overall it's a good company to deal with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process