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5/5

2023-05-25

Just what I wanted!

"Cute and well made. I love it!
"

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4/5

2023-05-23

Floating shelves

"The shelves are beautiful and an easy install. But they tilt to the front and they won’t hold much. I’m trying to figure out how to make it steady. "

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3/5

2023-05-23

Difficult to ask questions and have explanation

"It seems very difficult to contact the suppliers and vendors !!
The after-sales services are deficient !!
Whenever we want technical explanation on the product, we are disappointed !!
"

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4/5

2023-05-23

Excellent product very slow delivery

"It took over a month to be delivered, but the product is beautiful and very well made."


1/5

2023-05-22

Table arrived unprotected, scratched and dented. Obviously previously opened and returned by another customer.

"Table received was obviously a previously re-opened and returned from previous buyer.
All shipping ties and wrappings were cut and opened, exposing table parts to metal-on-metal abrasion and denting of top.
Clanking of loose steel componants could be heard even before box was opened.This item should never have been shipped to another customer (us).
"

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5/5

2023-05-22

Chandelier

"Bought the most beautiful chandelier made with stained glass. Top quality construction! Well packaged and I am excited to get it installed in my home."

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5/5

2023-05-22

High Quality Table

"I love this table. Very high quality and beautiful. Customer service was excellent!"

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4/5

2023-05-22

Product is great / horrible shipping

"We had a very hard time with the shipment of our product. Someone, whether Houzz or Fed Ex, decided to send the item to the Fed Ex facility for pickup rather than deliver it to our house. After much back and forth, we just picked it up ourselves. It was assembled tonight, and we couldn't be happier with the product. It is good quality, and the assembly was not difficult."

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5/5

2023-05-22

Loved it!

"We loved the beautiful stool! It goes lovely with our blue cushions and patio furniture! Nice!!!!"

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5/5

2023-05-20

Wow so quick!!!!

"Buying from Houzz is so easy! I purchased them on a Thursday and they showed up on Sat . "

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1/5

2023-05-19

Chinese clearing house

"Product is defective and customer service is requesting me to jump through several hoops. I've sent 9 photos and they are not good enough. Now I have to buy a camera to take "better" photos. I'm still trying to accommodate their requests but I want my money back. I'm through doing business with Houzz."

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2/5

2023-05-19

clock arrived dented and scratched.

"clock arrived dented and scratched. Took several emails of me sending photos before a return label was provided to me. Sent back but who knows when I'll see my refund. Not a good online shopping experience."


5/5

2023-05-19

Fabulous customer service

"I put the wrong address, had to cancel my order and they worked with me. I ordered them as a bereavement gift for my best friend. Her deceased husband loved cigars, hence ordering the cigar plants. She loves them and they are doing well. "

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5/5

2023-05-19

Simple and fast shipping

"As always, a great shopping experience with Houzz. The wallpaper looks great in the bathroom and was easy to apply to the wall."

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1/5

2023-05-19

Doesn't Fit

"The umbrella table is too small to fit on the patio umbrella so it will not work at all. Still working through the return process but hopefully, they will take it back. "