"Can trust that website always enjoy shopping with them "
"We had ordered 2 vanity lights and 1 of them had a bulb not lighting - it couldn’t be fixed so Houzz gave us store credit to buy another. Now we have our first choice of vanity lights in our refurbished master bathroom and the hassle was minimal. I say that because when we noticed it , it was 3 days past the return date. I ordered early to have everything to be installed, and there was a 2 day delay in the work being done. Nothing unusual - Houzz did find a need to point out the 3 day delay in asking for return. "
"Didn’t realize the expiration date of my credit card you had on file expired. Placed an order and was never notified that it couldn’t be processed. Tried to update the info a few days later since I hadn’t heard anything , but system wouldn’t allow it. Used another card and ended up getting two orders both charged to the new card. Waiting on my electrician to see if lights work. If they don’t, then I’m stuck with six lights instead of three. "
"Received my order within the expected time range, well packed and delivered with care."
"Part of my order was the wrong color and it has now been 2 weeks since I contacted customer care and have not gotten any resolutions "
"First time buying through Houzz. Bot the hood for our gas range. Arrived in a few days from Zline. Well packaged. Product intact on the inside. Expect to install in 30 days."
"Love this site! So many choices, easy ordering, FAST delivery!!"
"I ordered a chair that came damaged. Houzz customer service was excellent. they responded to my email within a day, requested additional photos, and refunded me immediately."
"I ordered the grey patio set yet received beige cushions which go with the brown patio set instead. I contacted the seller and am awaiting a response. If I get the replacement grey cushions, I will update my review. "
"They look really nice and i'm so excited the balls came in half sizes"
"Good communication and the table was delivered in perfect condition."
"Planter boxes are just the right size at 22" and very well made. Hard to see that they are plastic."
"The pendant lamp I ordered took several months to get to me with very little visibility into the shipping progress. Once it got to me the box was very damaged. However, the lamp was in good working order and met the description. I will say that the included lightbulb was absolute trash, but that's nothing to get too worked up over. The installation directions were also terrible, but luckily I had experienced help dealing with the unique wiring harness that was necessary for installation. In the future more upfront details on installation, slope ceiling adaptability, and shipping times would be appreciated. Overall, the light is just what I wanted for the space, if slightly painful to get. "
"This is the second time I ordered something off Houzz. When I started years ago with Houzz, I could only gather ideas. Ordering was out of question because of the prices. But lately I was surprised to find something very specific, I was not able to anywhere else, for an acceptable price here. I am glad, I looked again!!!"
"Great from order to delivery "